NTL - No email or web mail contact!

[Worldlife]

Shuffled through the NTL website trying to find an email or webmail service for customer support.

It would have been easy to explain and give details by email that our tenant had installed NTL without our consent and had now left the property and provide all contact details.

We were seeking information as to what services had been provided, whether all contract requirements had been met, or if we would incur charges to return to BT or charges would be incurred for reinstatement of the NTL service.

So the first stage of the complaints procedure was to make a complaint concerning lack of proper contact facilities.

The number given to make such a complaint was 0800 052 2000

After the inevitable queue to speak to an advisor our property was eventually traced on the system but the names of who had installed the system did not tie in with our tenancy records (so we are not absolutely sure we were talking about the correct service)

We believe we had been speaking to our tenant on the NTL line number.

The lass I spoke said she was unable to confirm our complaint in writing and that I would need to write to the accounts department (address not offered) and presumbably by snail mail.

If the email or web-mail facility had been offered this problem could have been sorted out by a quick message.

Seems a disgusting way of communication for a business that is in the communication business promoting broadband services