I opened a current account with the Halifax and asked them to transfer my existing account to them - like they say in that irritating TV advert - they agreed I met the necessary conditions . Six weeks later nothing had happened so I called customer services who put me on hold as they tried to get an answer from the transfers department. The transfers dept would not answer them so customer services offered my their number so that I could try and get through - although customer services could not say why they thought I would get an answer if they couldnt. I was so impressed I closed the account. I don't even think they did that right as I still have a cheque book and 2 guarantee cards that I would have expected any competent organisation would have wanted back.