I am very Confused

[tcnry]

I am moving house and am finding it really difficult to transfer my internet and phone accross.

I have broadband and line rental and phoned up to switch to my new house thinking it would be easy


Asking me for the phone number of my new house, I told them i have a dial tone on the phone but obviously it wont ring out so i cant tell them.

They explained their procedure.


I need to phone BT and get the phone number of the house
I need to phone the cancellation team and cancel the service
I need to phone them back and transfer the service i just cancelled??


I phoned BT, and explained tiscali told me to call them for the phone number of the house, they sounded like they had no idea what i was on about and told me i need to sign up with them as a new customer and get a line.



So i phoned tiscali back and explained to them BT will not give me the phone number, but having gone through this bit of a confusing process moving into my last house. Explained that i had a dial tone when i moved in there, and no number but they signed me up with no problem because there was a dial tone.


They then told me it depends as some exchanges are owned by tiscali and some shared, so they cannot do anything without me having a BT line?

I asked them if they want my new address then to check if am near one of their exchanges, but they didn't as there is nothing they can do to check?


Why could they do it without a number when i first joined?
and why does it seem so difficult for me to move everything accross, am i going about any of this the wrong way? And by cancelling am i going to get charges, or have to pay the rest of my 12 month line rental while having BT?

Any help on clearing up their confusing process will be much appreciated.

Thanks in Advance!