voyager 105 problem please help

[knewbold]

Hi
im trying to fix someone's pc that a so called "repairman" has totally butchered


ive got round most of the issues, but aol are causing me to tear my hair out

here goes,

He has one of the stupid voyager 105 usb modems, which as far as i can tell is installed correctly, i have removed drivers and done a reinstall, The modem is powering up, and getting a solid dsl light (although i cant remember what colour)

The pc is refusing to connect to aol no matter what is done, it is saying it cannot find a dsl connection, so in my eyes the pc is refusing to acknowledge the modems existance,

the funny arrow things at the bottom do light up occasionally, and have a small number next to rx and sx(?) so it does seem to transmit small amounts of data

as for the diags, the first diag for aol, comes back with a simple, computer not responding message, and the 2nd one does nothing

im going back to his house at 5ish to sort it out..........hopefully for good!

anyone got any ideas?

karl

[Memfis]

yup, change it to a router, I recently did this for another AOL user whose AOL software was slowly killing his PC.

[knewbold]

i know that is the best idea, but im after a short term fix, ie getting his modem working

you could try downloading the boradband setup tool from another computer then loading it on your friends computer

you get it at :myaolbroadband.co.uk/3in1

ive had all these probs think im on top now
here s wot i did
reinstall aol 9vr from there web site
reinstall moderm drivers
then when that is done use these steps



Dear AOL member,
Thank you for telling me that, my name is Greg.
I do apologise for any inconveniences caused by this and I will help you
to the best of my abilities.

1. Download the 3 in 1 tool, you can do this by clicking on this link http://aolbroadband.co.uk/downloads/BB_Modem_Setup.exe
and that will download the 3 in 1 tool.
2. Open your Start(Menu).
3. Click Control Panel.
4. Click Network Connection.
5. Right click on the DialBB connection.
6. Select the option for Delete and click on OK.
7. Close out of all open Windows(Screens)
8. Double click on the BB Modem Setup.exe icon that will be on your
Desktop(Main Screen)
9. Finally this will ask you for your Username and password. Enter your
Username( given to you by your broadband provider) in the Username box.
Leave the Password box blank
10. Once this is done restart your computer and you will be successfully
connected to our network and you should not have those problems anymore.
Now you should get rid of the issue. If that is no joy, please do not
hesitate and contact us again.
Thank you for contacting AOL Technical Support via e-mails and enjoy the
rest of day
Kindest regards, Greg.
Original Message Follows: ------------------------
Category: Dial-up
Query: my internet connection keeps on disconnecting without warning and
will not redial unless i disconnect the modern bt voyger 105 for more
than 10 seconds, ive try setting my idle time to never but still it
keeps on disconnecting ive uninstalled and reinstalled both moderm and
aol 9.0vr softwere ive tryed all one click fixes. ive also reset my ip
address. can you see what the problem is


antonyw170 @ aol . com dont think ill be on here again as i found it by chance so here is my email if u need anymore help