Go Back   The Scream! > ISP FORUMS > News

Reply
 
Thread Tools Display Modes
  #1  
Old 11-December-2010, 13:28
Scoobs's Avatar
Scoobs Scoobs is offline
 
Join Date: May 2001
Location: In my own little world
Posts: 4,909
News! BT's job cuts leave it unable to cope with demand for broadband

BT has apologised to its corporate customers after drastic job cuts left the telecoms giant struggling to keep up with rising demand for broadband.

BT, which has shed more than 35,000 jobs over the past three years, admitted it has been forced into "hiring extra resources" to meet its commitments to corporate customers, such as TalkTalk and BSkyB.

The Daily Telegraph understands that executives at BT's Openreach division wrote to internet service providers that piggyback on its network to apologise for poor service, which has delayed them from signing up new customers. BT has promised to improve its engineers' response times, which have also been affected by the recent poor weather, within the next 90 days.

A spokesman for BT said the company had been swamped by a "substantial and unexpected" spike in demand for new connections.

"[Customers] are experiencing slower lead times for engineering and repair visits. We are confident that we can restore normal service levels by re-allocating and in some cases hiring extra resources," he added.

Last year BT placed 4,000 of its highly skilled engineers on other duties as part of a multi-million cost saving drive. Even though they have all been returned to their engineering duties, BT is still failing to meet its response time targets.

The company has also doubled the size its apprentice training scheme.

Source Telegraph
__________________
SG5 Short Url
.......
Reply With Quote
Reply

Tags
broadband, bt, company, internet, network, talk, talktalk

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
BT's broadband price cuts are "anti-competitive" silver News 1 03-April-2002 17:18
Time is on the side of BT's broadband price cuts (?) silver Broadband Internet Access 0 23-February-2002 20:53


All times are GMT +1. The time now is 12:27.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
Copyright 1999-2014 The Scream!