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Old 04-May-2010, 12:04
matt123
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Default AOL - How to connect to router/modem

A client has an AOL Broadband connection with their modem/router.

I need to do a bit of port forwarding etc, but can't find the IP address of their router.

Any ideas on how to get this done so I can configure. Have tried calling them and they're unhelpful!

Thanks!
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Old 04-May-2010, 13:30
JohnnyReb51's Avatar
JohnnyReb51 JohnnyReb51 is offline
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Default Re: AOL - How to connect to router/modem

Hi Matt123.

Welcome to The Scream!

Normally the easiest way to find the IP address of a router is through a DOS command prompt.

Click on Start > Run and type in cmd into the text box that appears, OK it/press Return. Or you can get a DOS command prompt from Start > Programs > Accessories

Once you have the DOS command prompt window open, type ipconfig /all into it and then OK it/press Return.

You should now see a list of various entries. Below are examples of the main ones you would need to know.

EG.

IP Address......... 192.168.1.2 << This is an example of the PC's IP Address.

Subnet Mask.......... 255.255.255.0 << This is an example of the Subnet mask for the IP range.

Default Gateway.......... 192.168.1.1 << This is an example of the Default Gateway IP address for the Router. And is used to access the Router's Admin web interface/setup pages.

The last 2 digits of the Default Gateway IP address may vary, most Routers use 192.168.0.1, some use 192.168.1.1

Anyway, you will see what the correct number is when you do the ipconfig.
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Old 04-May-2010, 14:57
matt123
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Default Re: AOL - How to connect to router/modem

Johnny

Thank you for your reply.

It would have been very informative...had I not tried all that already!

Since my very first post, I think the real issue is that the broadband connection is trying to do the dialup bit. I don't know a lot about AOL tbh!!

Thanks
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Old 04-May-2010, 16:00
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JohnnyReb51 JohnnyReb51 is offline
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Default Re: AOL - How to connect to router/modem

Hiya.

It would have been very informative...had I not tried all that already!
Well you didnt mention that in your first post, lol.

If the user has a modem/router and doesnt use Dialup but it is trying to dial up instead of using an Always on connection, then the dialup setting needs to be disabled in Internet Options > Connections and put a dot in the Never Dial a Connection, then OK out of that window. If the user has a basic USB type modem, then it will require the Dialup connection. I dont know/think you can forward ports on a basic modem, if thats the case, maybe someone who still uses one can clarify it.

Really need to know the make and model number of the modem and/or modem router they are using.

Without actually knowing what type of connection they use, its hard to suggest anything further.
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