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Old 15-December-2010, 11:08
emmaz
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Default AOL took £130 from my bank account

I recently moved my services from AOL to sky.Having spent a long time trying to get hold of somebody from aol to cancel,i finally got hold of them a couple of weeks ago.I have been with them for approx 7 yrs and told them i wished to cancel.I was told that i had agreed a new contract a few months ago at the same price i signed up for 7 years ago.This is of course absolute rubbish.Only an idiot would agree to take up a new contract at an old price.I have found this morning that they have taken nearly £130 out of my bank as a cancellation fee of the contract.Firstly,i have not made any new contracts with them and secondly,as i am no longer a member i am unable to contact them.I am furious that they can just take money like that and then you cant even contact them.Can anyone help me with this as im sure i am not the first person they have done this to.Any contact numbers or addresses would be most helpful.Apparently i agreed a new contract on the telephone.I want them to prove this,but again do not know where to start.Many thanks to any help given
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aol, broadband, bt, cancellation, company, credit, isp, make, ofcom, sky

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