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Old 04-March-2002, 08:54
taxman
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Default Lost emails

Received this morning from Tiscali:-

"Dear Tiscali customer,

* Urgent Email Service Notice *

As you may be aware, the Tiscali email system has been unavailable for
some Tiscali users since the afternoon of Friday 1st March. This was
caused by an unprecedented hardware failure.

We are very sorry that this has happened and we understand the
inconvenience and upset caused by Email problems.

Tiscali engineers have worked through the night together with engineers
from our suppliers to resolve the problem.

Email access for affected customers has now been restored and customers
are able to send and receive emails. However, email and address book
details for some users have been lost"

Now that's what I call service. No suggestion of compensation. A few pennies would be nice.

Bryan
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email, failure, files, hacker, line, lost, mail, make, share, tiscali

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