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Old 06-February-2014, 00:45
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jenonnet jenonnet is offline
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Smile Help with Samsung Galaxy S3 Problem

I'm posting this here as there is no section for mobile phone help. I've already posted under another section but have had no response, so I'm hoping someone with be able to help me here.

My friend has a Samsung Galaxy S3 phone and can receive photo attachments from everyone else in a MMS except one person. When this person sends a photo message, all my friend gets on her mobile is 'download' button in the text message. If she selects the 'download' button, it starts downloading as a coloured line appears and the colour is moving, as it does when things are downloading, then nothing happens. We have checked in the photo gallery but there is nothing there and the photo does not open in the message.

Has anyone got any ideas as to why it is doing this?? The person sending the photo has a Nokia N8. He has sent me a photo the same way he sent one to my friend and I saw mine, without having to do anything, in the text message... I also have a Samsung Galaxy S3.

As I can receive them from his phone it seems to me the problem lies with my friend's phone & how it is set up but I can't find anything that could suggest there is an incorrect setting anywhere and I didn't need to do anything special to mine to make it show photos received, so she shouldn't have to either, surely??

Any suggestions will be greatly appreciated. Thanks.
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Old 07-February-2014, 00:26
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Question Re: Help with Samsung Galaxy S3 Problem

Hasn't anyone got any suggestions???

Can't believe there's no-one out there who has an idea how to fix the problem.
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Old 08-February-2014, 00:37
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Smile Re: Help with Samsung Galaxy S3 Problem

OK, just in case anyone sees this thread... don't worry, I've solved it!!
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Old 08-February-2014, 12:02
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Default Re: Help with Samsung Galaxy S3 Problem

What was the problem ? I've got an idea what it might have been but will be interested to read the solution
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Old 09-February-2014, 03:12
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jenonnet jenonnet is offline
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Smile Re: Help with Samsung Galaxy S3 Problem

Problem was that picture text couldn't be seen or downloaded from one recipient.

Apparently it's something to do with the mobile data network settings. Haven't had a chance yet but will try it on Monday when I see my friend, as it's her phone the problem is with.
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