unpaid bill

[gadgett]

Did anybody get a similar email or had similar experience?:

"Dear Unlimited Freeserve Time Member

I am sorry to have to tell you that due to an administrative error within the BACs systems the payment for the amount on your February 2001 Unlimited Freeserve Time bill was not collected.

We would like to correct this error and we will therefore be debiting this from your account within 3 days of 11th July 2001. We hope that this is convenient."
....................


Now here is my problem: I have never recieved a February 2001 bill. However, ALL my billing periods are consecutive and acounted for to the day i left them and have been paid. There is no unpaid period.

I have sent them an email asking for the bill.
Of course i have no acount with them now and any geniune bill will have to be payed by cheque. What happens if i disagree with their bill and refuse to pay it?


Gadgeeeeeeeeee eeeeeeeeee

[hansol]

I've had a similar e-mail. Checking bach through my bank statements, I checked the money hadn't been collected. and since it hadn't I can't really object to them taking it.

[MikeM]

Received same e-mail here. My account was never debited for February so I'm not worried about them catching up.

My records show that the Energis billing got a bit snarled up around then. I never received my January bill in February but received bills for both January and February within a few days of each other in the second week of March. The second of these, the February bill, was then cancelled a few days later due to Energis having made major errors and then re-issued on 23 March. It was this re-issued invoice that was never collected (no real surprise given the background) and is now being collected.

Mike M

[gadgett]

thanks hansol and mike

Well i have to eat humble pie

Although i did put the money in the bank to cover my bills i assumed they had taken it. I had one bank statement missing so i went to online banking and discoverd they had not taken the money so like hansol I can't really object to them taking it either.



Gadgeeeeeeee eeeeeeeeeeeeee