Toucan broadband crooked marketing

Clearly a lot of peopla have problems with toucan. I was recently with tiscali, and had certain problems, which from reading this forum, were shared by other people.

I think it is interesting though, that if you look through the threads on other providers, there does not seem to be anyone 'perfect' provider. In fact, every provider seems to be useless.

Surely this is because of the fact that usually people who write in these forums are those who would like to complain, i.e people with no problems don't often write in to say how good a service is. This is the same as the anti-war marches in london. Yes a million people may have marched in protest, but what about the millions who didnt because they have no complaints - people don't march in support of something!

Another point that i think is relevant in relation to fair usage policy, is the fact that i think people expect to be online night and day using torrents etc downloading gig after gig of films, tv shows (the fact that this is illegal seems unimportant to most compared to an isps fair usage policy), without their isp limiting their access. Most internet users use their service for email and shopping, and it is unfair on them for their service to be screwed by bandwith hogs.

Which lastly brings me to the fact that adsl is basically a new service. Remember you are only ever promised a line of up to your agreed speed. If you are in a built up area with lots of people around using, you must expect your service to drop of a bit. Also if you are sometimes unable to achieve great speeds, you know what, you dont have to be online!!

If i sound like a great fan of isps, i am not, i repeat i had many problems with tiscali, so i left. If you don't like whats on tv, turn it off.

I must point out that i am not an employee of any isp, toucan or otherwise. I have just signed up for toucan line rental, calls, broadband, and mobile service. If i get screwed over, sure ill complain, but before i do, i'll check that i have actually been using my service fairly.

Originally Posted by daggerlord

as long as you dont play any online games (Battlefield 2 used up 300MB in 4 hours of play you want to come home from work and play battlefield for 3 out of your 7 nights you have already exceeded their "fair usage policy" that means you are restricted the week after from playing ANY online games, some nights you cant even browse or access the internet) or have any other types of problems and need assistance you should be fine

9 days and still not got my migration code, rang up about 5 times and they keep telling me to ring the next day for a update absolutely garbage

[Gabriell]

Iv'e already taken stepts against this company, and iv'e got a fair amount of corporate battles of my own already (not nice either).

These shits are takin the ****, the contention ratios are unbelievable an I am requesting BT wholesale to sort this mess because it's their exchange and they are allowing Toucan to operate well under par.

TOUCAN ARE PROVIDING 19KBPS, In South Corea they get 100MBPS and all were asking for is 2MBPS as sold, for gods sake. BT and Toucan face public humiliation if this continues.

Good luck to you pal, im not gonna take this corporate greed bullshit!

Originally Posted by neilgunn

Yes i agree BT is allowing a crocked company to use their equipment and by that they help that crocked business to flourish. it is therefore sharing the guilt and should be liable.

[Gabriell]

sorry i dont know you, but i also had anough of all the bull**** from toucan.

Hi everyone,
We are having a LOT of issues with people who have wireless routers. Unless you password protect your connection, people in your area will piggyback off your connection. Basically these people are searching for wireless connections and then when they find them they use them like its their own. This explains why some people are getting crazy pings etc and going over the FUP.

I play World of Warcraft and it uses 6MB / hour

Hi everyone,
We are having a LOT of issues with people who have wireless routers. Unless you password protect your connection, people in your area will piggyback off your connection. Basically these people are searching for wireless connections and then when they find them they use them like its their own. This explains why some people are getting crazy pings etc and going over the FUP.

I play World of Warcraft and it uses 6MB / hour

Originally Posted by Rakana212

i dont have a wireless router just a speedtouch modem so that isnt the case i just got another email today saying i went over the FUP by downloading/uploading 2.18GB which is bull since i hardly used the pc last week due to work

they really are crooks, its unbelievable. I got restricted for using 0.75GB of date inbetween 6pm-11pm so i cant play online games between them times but my download speed is still full.

I recieved my MAC code 2 days ago and since i got the MAC my speeds have been at the highest of 20KB/s between 11pm and 6pm and i can play games with a ping of 700+, but when 6PM rolls round i cant play the games because of timing out but yet my speeds return back to full speed.

So it looks like to me that since they have issued my MAC they have drasticly reduced the connection at all times but yet still make me contend with other high users between 6pm and 11pm, they are also not replying to my emails. Has this happened to anyone else who has migrated away from toucan?

[Gabriell]

hi,
The start pack was also a week late, so our cool off period was gone before we even got started to use the connection.
yes we are playing COD2 online game and got capped over two weeks 24/7 even at OFF PEAK time. We also got told, after we complained, that we have been capped due to our high usage of 750Mg a week allowance.
We are paying for a 2 Gb unlimited service, but have now less than a dial up connection. We have done extensive Bandwidth tests, e-mailed the test to support, but getting ignored. nothing gets done about it, therefore we had to pay Toucan off to be able to get away, as with this kind of treatment and service we might as well forget having a Internet service.
They are definatly CROOCKET!!
I hope they get what they deserve " no business ".

We have now gone with eclipse, and at least they are not owned by tiscali

hi,
The start pack was also a week late, so our cool off period was gone before we even got started to use the connection.
yes we are playing COD2 online game and got capped over two weeks 24/7 even at OFF PEAK time. We also got told, after we complained, that we have been capped due to our high usage of 750Mg a week allowance.
We are paying for a 2 Gb unlimited service, but have now less than a dial up connection. We have done extensive Bandwidth tests, e-mailed the test to support, but getting ignored. nothing gets done about it, therefore we had to pay Toucan off to be able to get away, as with this kind of treatment and service we might as well forget having a Internet service.
They are definatly CROOCKET!!
I hope they get what they deserve " no business ".

We have now gone with eclipse, and at least they are not owned by tiscali

Originally Posted by Gabriell

neither are toucan they are owned by pipex now, i have paid them off and gone to vivaciti that is a reseller of entanet , i have also heard bad things about eclipse

[Tha-Flash]

Bump.

My ping is random now, sometimes it is 30-40 and a lot of the time it is 70+.

[fudgee_babee]

WELL SEEING AS THOUGH EVERYONE ELSE SEEMS TO HAVE A GRIPE WITH TOUCAN, I THOUGHT I MIGHT AS WELL SHOW YOU ALL THE LOVELY WORDED EMAIL THAT I JUST SENT!

ANY FEEDBACK WOULD BE GREATLY APPRICIATED!


Hi

I signed up to your service in October 2006, to which i signed a 12 month contract.

When i signed up to this, i specifically asked if you would be able to support a wireless connection, to which i was advised you could.

The main purpose i went with yourselves was because you're prices were good and also you could support wireless internet and your download limits we resonable for me.

So after a few months of being happy with your service, i decide to go out and buy a laptop, complete with wireless router - in total costing in excess of £800.

I asked an internet technician friend to come and link everything up, to which he did, he looked confused as the wireless router couldn't hold any type of connection, he suggested that it could just be the wireless router as i could easily get a connection on my PC with yourselves. So back out i went and got another router.. the same problem occurred again, the wireless router couldn't hold a connection, so i rang the technical support for the router.. they couldn't understand what was wrong, so i went out and bought another wireless router.. a different make this time, once again i couldn't get a connection, so i called them who couldn't understand it either. After much deliberation, i rang YOUR technical support, they were about as much use as a brick is to make a fire, because not one of them could understand a word i was saying and left me reduced to tears after 5 phone calls, i rang back one final time, your "internet support" team have a lot to learn, especially as they read from a script and ARE NOT.. and i stress, ARE NOT trained to deal with networking.

So i decided to do my own investigations.. i logged on to google, and typed in toucan broadband wireless.. much to my surprise, a lot of other people have clearly been lied to.. as they can't get a wireless connection either. So, giving you the benefit of the doubt, i called your sales people, posing as a new customer, i asked them:

"Can you tell me, if i signed up to your internet service, would you be able to support wireless?"

i rang 5 times, 4 of the times i was told yes.. however, once i got "no.. sorry, we don't support wireless!" So thank you very much for the that, Mr man from Ireland - I'm sorry that you work for such a lying and deceitful **** of a company, and also apologise that i can't remember your name either.

Oh well, this is just fantastic, what a bunch of greedy sales people you have, and what a lot of unhappy customers you now have because the sales patter they give you at the start is ****ing fantastic!! I hope that you can see that i am now very ****ed off.

On the basis of the above, which in turn i thank you for reading, i have actually contacted the citizens advise bureau, who are very happy to tell me that i have been mis-sold a product, which in turn is not doing what i originally asked it to, so may i suggest we end the contract as of now, amicably without the need to legal advice and phone calls made to the papers.. i wouldn't normally threaten legal action, but as this whole problem has also cause me much distress, i think that its now appropriate.

I'm writing to the Advertising Standards Authority about this as well, I'll also be writing to OFCOM, OFTEL, DTI (Department for Trading Industry) and WATCHDOG and balls to it, why not Trading Standards as well, Oh, and i forgot, this has also been posted on the internet, for other people to read and make their own minds up about your company.

Along with numerous other complaints i have about your service, my connection not always wants to connect, hence i pay for a service again i can't use, and as i work from home, this causes me to lose money.. which in an hour - yes, an HOUR.. and that's no bullshit like your sales people.. my hour can equate to over £50.. are you going to refund that to me as well? i doubt it.

But the funniest thing is, while i have taken 15 minutes of out my life to write this to you, my internet has cut off again - RANDOMLY!!!!

The problem is with your company is that as well with others, you're all too quick to make a couple of quid signing someone up to your services, and telling the lies that you don't care about the aftermath that it causes to the people signing up.

So, in turn, I now give Toucan 14 days to complete a de-tag, and a cease, on the broad band connection.

After which time not having the above accomplished will result in any charges incurred by me to connect to another ISP, being sort against Toucan. I also want this confirmed to me in writing, or you could also contact me via the telephone.. XXXXXXXXXXXX.

Sincerely

Miss. M Brown
XXXXXXXXXXXX

[rizla15]

Whatever you do don't ask for a cease or you will have to wait weeks before your line is cleared, phone them and ask for a MAC code which they are now obliged to provide you with within 5 days then you can sign up to another provider without being offline for no more that about 30 minutes.If they do not provide you with a MAC code within 5 days then they will be liable to be fined by Ofcom and this fine could be up to 10% of their annual turnover so I am sure they will give it to you,don't worry about the remaining time of your contract this does not apply when asking for the mac code they are still obliged to give it to you regardless of whether you are in contract or not.You should then cancel any direct debit you have with them and then if they try to obtain further money from you then you can tell them you will take legal action against them for not providing you with the service you contracted for.
Good luck.

[fudgee_babee]

Just to fill you all in on the latest:

Dear Miss Smith,

Thank you for your email, the contents of which have been noted. The
last email was sent in error. My Apologies for any inconvenience caused. I
have passed your inquiry to the relevant department who will endeavour to
respond to you with a solution soon. Your patience is appreciated. Sorry
for any inconvenience caused.
If you have any further queries please do not hesitate to call us free
on 0800 0613 615 (Mon-Sun, 8am-9pm) where one of our agents will be happy to assist you.




> -----Original Message-----
> From: "Shel" <fudgee_babee@hotmail.com>
> Sent: 10 Mar 2007 11:04
> To: <help@toucantele.com>
> Subject: Re: FW: Cancellation [Case Num: 420168]
>
For gods sake! you can't even get my name right!!!!

IT'S MISS BROWN

NOT MISS SMITH!

This really is begging my belief.. you can't even get a name right, my
god, someone needs help, in fact no, your company needs help. I want the this resolved as a matter of urgency. I want you to send me MY MAC code within the next 5 days. Failure to do so will result in your company being
fined, which could equal up to 10% of your annual turnover.

----- Original Message -----
>
> From: <help@toucantele.com>
>
> To: <fudgee_babee@hotmail.com>
>
> Sent: Saturday, March 10, 2007 12:40 PM
>
> Subject: Re: FW: Cancellation [Case Num: 420168]





----- Original Message -----
From: <help@toucantele.com>
To: <fudgee_babee@hotmail.com>
Sent: Monday, March 12, 2007 11:54 AM
Subject: Re: FW: Cancellation [Case Num: 420168]


Dear Miss Brown,

Thank you for your email, the contents of which have been noted. I have
liased with an Internet Team Leader, we do support wireless internet
connections, though we do not provide a router. As you have not been
mis-sold you are responsible for the broadband contract. If we generate a
MAC and you pass this to a new provider then the remaining charges for
your broadband contract will be added to you bill (approx 8 X £15.99).

You need to liase with our Technical Support Team on 0905 322 0000 or 184
174 from a Toucan landline where they will assist you or you can email
support@toucansurf.com. Calls to these numbers are charged at 30p per
minute. Apologies for any inconvenience caused.

Please advise which action you wish to take.

If you have any further queries please do not hesitate to call us free on
0800 0613 615 (Mon-Sun, 8am-9pm) where one of our agents will be happy to
assist you.

Kind Regards
L Murray (Miss)
Toucan Customer Services


LOOK

YOU ARE COMPLETELY IGNORING THE ISSUE HERE.

MAYBE YOU JUST DON'T SUPPORT WIRELESS IN MY AREA.. I UNDERSTAND THAT I WILL
LOSE SOME OF MY CONNECTION WHEN I CONNECT TO WIRELESS, BUT TO LOSE
2.2MG!?!?!?!?!?!?!?!?!?!?!?!?!?!? PATHETIC.. SEND ME MY MAC CODE WITHIN THE
NEXT 5 DAYS AS I PREVIOUSLY ASKED FOR AND I WILL CANCEL MY DIRECT DEBIT, AND
TAKE YOU TO COURT WITH THIS EMAIL AS PROOF.. OH AND ALSO EXPECT A LETTER
WITH A RECEIPT AS ADVISED BY YOUR "TECHNICAL HELP" BECAUSE I NEEDED TO BUY A
NEW CABLE AS THIS WOULD DEFINITLY MAKE MY CONNECTION WORK!!! HA HA HA! NO
IT DIDN'T WHICH I COULD HAVE TOLD YOU ALL MYSELF.. OH, AND I STILL HAVEN'T
HAD A PHONE CALL FROM YOU.. TOO SCARED!? HA HA! YOU'RE ALL PATHETIC AND NOT
ONE OF YOU ARE ABLE TO DEAL WITH A SIMPLE COMPLAINT!

YOUR "TECHNICAL SUPPORT" HAVE SAID TO ME THAT THERE IS NOT A PROBLEM WITH MY
ROUTER.. THEY HAVE DONE LINE TESTS WHICH HAVEN'T SHOWN A PROBLEM.. OBVIOUSLY
IT WOULDN'T CAUSE A PROBLEM YOU EFFIN IMBECILES BECAUSE I CAN GET A
CONNECTION WITH THE STUPID SPEEDTOUCH MODEM THAT YOU HAVE SUPPLIED TO ME..
THE PROBLEM IS THAT I CAN NOT GET A CONNECTION WITH THE ROUTER.. WHICH ALSO
WORKS DEFINITELY AS THIS HAS BEEN TRIED AND TESTED AT MY PARTNERS HOUSE WITH
MY LAPTOP!

YOUR INTERNET TECHNICIANS HAVE NO EXPERIENCE EITHER WITH DEALING WITH
NETWORKING, WHICH MAK - OR WHATEVER HIS NAME IS KINDLY TOLD ME!

THE PROBLEM IS NOW AT YOUR END AS YOU CANNOT PROVIDE ME WITH A SERVICE THAT
YOU CLAIM TO! SO LETS SEE EACH OTHER IN COURT.. AND DON'T THINK THAT I WON'T
EITHER.. I STICK TO MY PLANS AND I DO AS I SAY!

OR MAYBE, JUST TO PROVE THAT I AM WRONG WHICH I DOUBT, CAN YOU GIVE ME THE
NAME AND THE SPEC FOR A ROUTER A WIRELESS ONE THAT HAS BEEN PROVEN TO WORK!
(AS I HAVE TRIED 2 DIFFERENT MAKES AND MODELS NOW, AND NEITHER WORK!

REGARDS
M.BROWN




(PLLLLLLEEASE!! I BEG ALL SCREEEEEEAMERS TO HELP ME NOW!! I AM AT A COMPETE LOSS!!!)

[rizla15]

Get the MAC off them then wait for the final bill then tell them to take you to court for it.Then cancel the direct debit and speak to your bank and tell them not to accept any further requests from Toucan as you are in dispute with them.Believe me they will not take you to court as you are in the right and they are in the wrong and they know it.Fight them to the end I did and I won.

[centaur]

Actually, I've been using Toucan 1Mb service via a wireless router for nearly 2 years now, so it's unlikely to be a problem with the router, especially since you have tried a few so far.

I agree with Toucan that you haven't been mis-sold your service, though you DO need to get the problem of the router dropping the connection sorted. My prediction is that you have either a phoneline fault (which is probably BT's responsibility) or that there may be something wrong with the internal phone wiring.

Have you tried making the connection into the router from the master BT socket, that's the one that sits under the lower half of the main BT socket faceplate ? You need to undo 2 screws either side to reveal it.

If this doesn't solve the problem, and you have already tried a different filter, then you'll need to contact Toucan to get the problem sorted. You will need to make it plain to them that you have tried the usual easy remedies, but that you suspect a line fault.

If Toucan then fail to correct the fault within say 15 working days, you should THEN tell them you will cancel because THEY will have broken their contract with you.

For what it's worth, there really is no such thing as 'supporting wireless' in any meaningful physical sense. It just relates to their technical bods having some idea of how to setup and troubleshoot a wireless router, bearing in mind there are a variety of different routers available. All routers are supplied with instructions on how to set them up, and generally speaking are pretty simple, mostly only requiring you to input your ISP username and password to get connected.

Hello again all!

Well its been over 6 weeks now since I heard a peep out of Toucan (the scummy lying b******s!), Trading Standards have put their national investigation on hold as OTELO are running similar investigation into Toucan. I will be phoning them on Wedsnesday to get an update. Toucan have however put a mark against my name with a credit reference agency, so subject to my conversation with OTELO I will be either contacting Toucan to have a fun evening of lame excuses as to why a manager will not speak to me, and some b/s about one calling me back! Then I shall contact my unions legal assistance team and see what legal action can be taken against the crooks.

I shall let you know how that goes. As for Rakana who sounds like she is from Toucan, can you tell us which office you work for? As no one seems to have heard of anyone using your alas at the call centre. And as for all those managers that won't speak to your victims may you all burn in the pits of hell where scum like you firmly belong.

Oh yes, I also had a reply from my MP who was going to contact OFCOM over this issue, that was about 4 weeks ago so I will be chasing him again soon as well!!

Good luck to the rest of you having problems, keep knocking away and we will defeat these scummy crooks in the end.

BigCol

[SteveDouglas]

fudgee_babee

Once your internet is connected to a router, the ISP is completely unaware whether you are using a wireless connection or not. If they say they "don't support it" then it can only mean they won't help you make it work, not that the service can't be used with a wireless connection.

Exactly what have you got. You have a wireless router, and also a modem? Or does the phone line from the filter plug straight into the router?

We need to work out what you mean by "Couldn't hold a connection".
Do you mean it works but drops out, or that it won't connect at all? Most wireless routers also have ethernet sockets on the back. Does the laptop internet work if you connect it to one of those with a cable?

This is helpful in finding out whether the problem is that the router won't connect to the broadband service, or whether the laptop won't connect to the router.

[Austin_KW]

Yes I agree with above, You wireless router has nothing to do with your internet connection. It is just a wireless bridge connection to your home network LAN and is invisible to your ISP.

If it is a wireless DSL router; then you need to check the configuration & status of the modem part of the router. You also need to check using a wired ethernet conection to elimate RF configuration and interference problems.

[swoon]

Well it looks like I am not the only one having a problem with Toucan. I signed up with the proviso of the service being unlimited, that was the main selling point. Looking back on some of the comments here, people like Centaur seem to be missing the point completely as he commented like 'if you pay for a Renault you shouldn't expect to get a Rolls Royce'. Well, if I pay for unlimited then that is what I expect to get, simple as that.

Buy anyhow, out of contact with them now, my 12 months have past, and the last 6 months have been a nightmare, especially trying to download/get online between their peak hours of 6pm and 11pm. Requested a MAC code from them and was told it would be issued to me within 5 days. I also requested a printout of my actual downloads/uploads for the last week, as I knew that the bulk of my downloading is done outside of the peak hour time.

I got left a message on my answerphone, 2 days after the requests saying that my downloads did exceed their limits and that my MAC code would be issued within 72 hours. Now, they also e-mailed me to that fact, and suggested I monitored my downloads via a site www.broadbandchoices.co.uk. Great, unfortunately the site doesn't support Macintosh, so cannot go down that route.

Waited 72 hours and no MAC code I was promised was forthcoming via e-mail. Rang up, and somehow miraculously was issued a code down the phone, whereas before it wasn't possible. I am now suscipious as to whether the MAC code is legit, it begins with the letters LYTH. Can anyone here advise?

I know most broadband companies are crap, and it is a lottery. Thinking of switching to Virgin Media, just hoping that Toucan don't start throwing the toys out of the pram and do not free my line.

[centaur]

My comment was about expecting Rolls royce quality for Renault money.
I have previously agreed that Toucan shouldn't have advertised a FUP service as 'unlimited', but unrealistic expectations still abound in this market anyway. Toucan aren't the only guilty parties in this respect.

[swoon]

Thanks for the reply Centaur

God bless

Peace and love
xx

[SteveDouglas]

Swoon,

Yes LYTH is ok as the start of a mac code

It should look something like:

LYNS 0112732 / FC28R

(4 letters, 7 digits / 2 letters, 2 digits, 1 letter)

I have just come off the phone from Toucans customer service people, seemed like quite a nice chap this one for a change! It seems that Toucan have no response at this time to their being declared the 6th worst ISP (proportional vote) and 15th worst (overall vote) in Watchdogs broadband survey.

IN fact the chap said they as they don't have Toucan in Ireland he didn't personally know how bad they were! Naturally I gave him my views on that subject!!

I know its only a little thing, but it made me smile :o)

They have been absolutely aweful. WHY are they allowed to market the broadband as UNLIMITED if it's not unlimited. Forget all these people who say I'm greedy cause I hog the bandwidth.

I signed up for UNLIMITED downloads, so that's what I should get at, AT LEAST 50% of the speed they have offered.

Consider that the high user punishment servers mean that an internet speed of 10kps or less will result. They know that your speed will be reduced to this if you go over 1 GB. This speed in NOT USEABLE by today's standards. THUS it is not unlimited as it does not allow me to carry out my activities.

Unlimited as a technical definition MAY mean that a signal even of 1kbps is enough to satisfy that requirement on their part, but I WOULD contest this in court and say it is an intentional mis-use of the word and corporate deception on their part.

They do not give unlimited because the UNUSABLE high user punishment server doesn't given a modernly usable bandwidth. They have failed on their part to supply an unlimited service for which I HAVE PAID. If I'd wanted a limited one, I would have CHOSE LIMITED !

[cwight54]

Actually, I was informed by my solicitor that you cannot get a black mark against your credit record unless there is an actual court judgment passed on you. Given my experience with Toucan I can't see how any court ithe land would support them. We got letters from a credit agency as well, but when we phoned them up and looked at the file, they said they were returning the case to Toucan as they do not deal with cases still under dispute. And, of yes, we really are in dispute with Toucan.

Cheers,

[cwight54]

Rizla15. How long did it take them to give up and how far did it all go. I'm in a similar situation, but I'm not going to pay them.

[rizla15]

Hi cwight54,
It took about 3 weeks after i threatened them with county court action and ofcom and now they cannot refuse you a MAC code by law keep pestering them they will soon relent.
good luck

[toucan hater]

I wish I had read this website 14 months ago! Everything I've read here is true.

I'm not going to complain about their FUP as I had just learned to live with it. I must have been on it more than I'm off. I will say that I don't believe them half of the time when they say I've gone over the threshold, and they refuse to provide any proof to back themselves up.

My current complaint started around 2 weeks ago when my broadband started to act like it was being restricted 24hrs a day. Variable speeds etc, some times as low as a poor 56k dial-up. After many automated responses from their different help/tech support/internet fault departments I finally gave in and called the Tech support at 30p per minute. The first technician did try to help, but wouldn't accept he was wrong, and the second told me what I had feared, that the restrictions are 24hrs a day, even tho in the FUP it states that there are no restrictions outside of peak time to anyone. Hmmmm.....

Following more pointless emails to them with more automated replys, I have contacted Trading Standards, my MP and Watchdog. I'll post anything I get back from them that could help others in my (our!) position.

DO NOT TOUCH TOUCAN BROADBAND.

[rizla15]

Toucan hater,
Do you want to leave them, if you do then phone them and ask for a MAC code.They are obliged by law to issue you with it upon request.If they refuse tell them you will contact Ofcom to report them for failing to give you the code.If they still refuse then telephone Ofcom and report them.Ofcom will sort them out for you.
Good luck.

me and my wife jioned toucan on the 12/1/2006 we went on there 2mg service,toucantalk and we toke out 2 mobile phones at first we found there customer service very good and technical support was ok as well then in may i orderd another mobile phone for my bissness july the phone arrived it toke them 3 weeks to switch the fone on but did get a months free line rental and £40 in compo that month i must of foned 50 times to get the phone turned on then they moved most of there customer service to ireland every time i phone them i just imagine music from river dance and mike flatley dancing saying top of the morning to you then technical support went to india at 30p a min anyway then we started having problem with internet with the speed being low and no we did not go over our ussage rate either anyway we said we would change once the contract this was over anyway we carried on until april this year the wire on the router box snapped i then phoned there crap customer service i was told they did not suppliey these but the guy said to me if you sign up with the new 8meg service you will get a new box that was it,was a redrag to the bull there and then i cancalled the broadband and yes i have gone to bt hub opion 3 i asked for my mac codes in all fairness got them the next day plus moved 2 of the mobiles to bt fusion no problems there so far how ever the 3rd mobile packed up so i foned them again we dont repair fones you will have to send it to motorola your self whitch i did and found out the phone was a import but in all fairness they fixed it for free when we have moved the mobile to bt fusion as well we are now finally free of toucan at the end of day you get what you pay for and i have found bt much better SO FARR like most things bt cant be as bad as toucan if you ever thinking of your broadband suppylier dont make it toucan




also iam a partner in a property company and we use pipex for our internet.webhosting and phone lines we are now looking at putting this out to tender in july this year