Changes to our terms and conditions

[gem]

Email received from Tiswas yesterday.

Dear MR ******


Changes to our terms and conditions


We are writing to let you know that we have made some changes to the Terms and Conditions associated with our products. These will take effect on 1st June.

1. We have combined the Terms and Conditions for our broadband, voice and TV products into one document to make things clearer and easier to find.

2. We have made some changes regarding our network and platforms, which will allow us to continue to provide you with competitive offers and quality service.

3. BT is introducing a broadband cancellation charge to all broadband providers whose customers cancel without a MAC (Migrate Away Code). We have therefore amended our terms to include this charge for any cancellation where a MAC is not used. Please note however, Tiscali will always offer a MAC to any customer cancelling to go to another provider and therefore in the majority of cases we are pleased to say this charge can be avoided.

Click here to view the new full terms and conditions.

Kind regards,

Mary Turner
CEO
Tiscali UK Ltd

[miles_muso]

Hi Gem,

I think you'll find that the new Ts&Cs only affect those signing up AFTER 1st June. Those valued customers () that signed before 1st June are still bound by the original Ts&Cs.

[gem]

But nowhere does it actually say that. So ......!

[miles_muso]

Reluctant as I am to defend Tiscali in any way, the new Ts&Cs do in fact only apply to those who sign for Broadband after 1st June

Tiscali Broadband
Read the [old] terms and conditions for your Tiscali Package including Broadband Services if you subscribed before 1st May 2007.

and

For new customers [of Broadband] from 1st May 2007 and all customers [of Broadband, Talk and TV] from 1st June 2007 the following [new] terms and conditions will apply to your Tiscali Package including Broadband Services.

which can be found here

[gem]

Ah, thanks. Missed it!!! I'm an 'oldie' so I'm still under the 'old' T&Cs. MIGHT even take them with me when we move - sort of better the devil etc

[DavidC]

Ah, thanks. Missed it!!! I'm an 'oldie' so I'm still under the 'old' T&Cs. MIGHT even take them with me when we move - sort of better the devil etc

Originally Posted by gem

Not quite! - it also says to all subscribers from 1st June - you have a period in which to state the new T&C no longer meet what you subscribed to and give notice to quit at no charge to you because they have moved the goalpost to your detrement (if that is the case - you should also stop using their service, not as easy as it sounds)
else live with it : )

Failure to object in writing is automatic acceptance of the new T&C
(I'm an ex Tisc customer - this has been their way of introducing new T&C for quite some time)