Talktalk nightmare

[mrlotterby]

Talktalk continue to give me a living nightmare!

I'd had years of reasonable service with Tiscali so when a TalkTalk operator invited me to join them for cheaper and faster broadband I signed on the dotted line. I thougfht as they were the same company I had nothing to lose. WRONG!!!

From day one broadband speeds were awful (Iwas promised 6-7mb download speeds but was lucky to get1.5mb). I was constantly disconnected and if more than one PC was in use things were even worse.

I made many calls to their technical support people, but nothing helped, so I phoned to cancel my contract before the "cooling off period" ran out. I was promised 2 free months and a 10 day extension to my "cooling off period" if I gave them another go (something they later denied, despite apparently recording all customer call).

Speeds were still terrible and I phoned to cancel my 18 month contract before the 10 days extention was up. I was told there was no record of such an extention, or 2 free months and consequently if I cancelled it would cost me over £400 as per their T & Cs. I said that I wouldn't cancel but in the meantime I would contact their Head Office to dispute these charges. They cancelled me anyway and billed me for over £400. Head Office confirmed I owed the money.

I sent off several lengthy letters to Head Office, their Customer Liason Officer, even Charles Dunstone (yes, I know he never gets to read these things). I quoted dates, times even the names of people I'd spoken to at Talktalk. I received one reply. Two paragraphs, basically saying "hard cheese, sucker!".

I complained to Otelo. I gave them all the information I'd given Talktalk. They found in my favour. Talktalk had to let me leave my contract with no penalty, get the debt collectors off my back (they'd sold the debt onto them), ensure my credit rating was unaffected, pay me compensation and reimburse me for mobile phone bills incurred when they'd diconnected me.

So a happy ending, right? WRONG!

Otelo's verdict was made back in October. Talktalk have done none of the things they were told. I've still got litigation from the debt collectors pending, and I've just received a letter from Otelo to say that Talktalk had not even replied to Otelo's report, despite being given 28 days and a further reminder.

Talktalk service is poor, their technical support is poor, their complaints proceedure is poor, and their communication is poor.

Worst of all, they don't even seem to care!

[bulimba]

I agree with you! It is so slow and sometimes it doesn't even work! On top of that, the costumer service staff is so rude! They don't care..

[hotsexylingerie]

It sounds so bad. Sorry for the network speed. Just cancel and change it.

[centaur]

I have only had a couple of occasions when it was necessary to contact the customer service staff, both of which were politely handled.

However, when I was with Tiscali, the opposite was true.

[orridd]

Talktalk continue to give me a living nightmare!

I'd had years of reasonable service with Tiscali so when a TalkTalk operator invited me to join them for cheaper and faster broadband I signed on the dotted line. I thougfht as they were the same company I had nothing to lose. WRONG!!!

From day one broadband speeds were awful (Iwas promised 6-7mb download speeds but was lucky to get1.5mb). I was constantly disconnected and if more than one PC was in use things were even worse.

I made many calls to their technical support people, but nothing helped, so I phoned to cancel my contract before the "cooling off period" ran out. I was promised 2 free months and a 10 day extension to my "cooling off period" if I gave them another go (something they later denied, despite apparently recording all customer call).

Speeds were still terrible and I phoned to cancel my 18 month contract before the 10 days extention was up. I was told there was no record of such an extention, or 2 free months and consequently if I cancelled it would cost me over £400 as per their T & Cs. I said that I wouldn't cancel but in the meantime I would contact their Head Office to dispute these charges. They cancelled me anyway and billed me for over £400. Head Office confirmed I owed the money.

I sent off several lengthy letters to Head Office, their Customer Liason Officer, even Charles Dunstone (yes, I know he never gets to read these things). I quoted dates, times even the names of people I'd spoken to at Talktalk. I received one reply. Two paragraphs, basically saying "hard cheese, sucker!".

I complained to Otelo. I gave them all the information I'd given Talktalk. They found in my favour. Talktalk had to let me leave my contract with no penalty, get the debt collectors off my back (they'd sold the debt onto them), ensure my credit rating was unaffected, pay me compensation and reimburse me for mobile phone bills incurred when they'd diconnected me.

So a happy ending, right? WRONG!

Otelo's verdict was made back in October. Talktalk have done none of the things they were told. I've still got litigation from the debt collectors pending, and I've just received a letter from Otelo to say that Talktalk had not even replied to Otelo's report, despite being given 28 days and a further reminder.

Talktalk service is poor, their technical support is poor, their complaints proceedure is poor, and their communication is poor.

Worst of all, they don't even seem to care!

Originally Posted by mrlotterby

i have just had 1 week with out a proper talktalk line . hours spent on the phone with there fault team, they just will not send out bt to repair the line, just blackmail about £125.00 bills etc. broadband drops out noisey phone line, voice mail left and the phone has not even rung. i have now signed up for bt. i have 2 weeks contract left with out broadband and now they refuse to get it up and runing as i am going to bt. this will be going to ofcom as breach of contract as i am still technically in contract

[nandugn]

[QUOTE=mrlotterby;237295]Talktalk continue to give me a living nightmare!

".....Talktalk service is poor, their technical support is poor, their complaints proceedure is poor, and their communication is poor...."
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Agree wholheartedly - I recently went through a nightmarish experience with them. OFCOM should fine (CarphoneWarehouse) Talktalk again and all existing subscribers should just walk away..

[seopeakuk]

ohh my god. How they could do you this? Unacceptable.