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#1
14-October-2011, 17:30
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Download Rate Issues
Hey Hey
 I am with AOL and have been for around 5 years. Recently I have been experiencing issues in the form of extremely low download rates. This only started happening around 2 weeks ago and has continued daily ever since. Basically, in the morning and throughout the bulk of the day, my internet download speeds are fine (Around 300-500kb/s as an estimate). This changes drastically at around 4-5pm. Around that time my download rates are reduced to around 30kb/s!!! (This is not good enough to even watch a youtube video without pre buffering it for around 2 hours -.-). I am well aware of the fact that ISP's cut download rates during peak times but I am also pretty sure that my download rate shouldnt be cut to around 1/10 of its peak. I am fairly certain my router is fine as it is in the same condition it was a month ago when I was experiencing no problems/ issues. My laptop has no viruses. Is there any way I can solve this issue? Is it worth contacting AOL? Any and all help will be greatly appreciated Caul 
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#2
15-October-2011, 12:37
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Re: Download Rate Issues
Can you take a 'snapshot' of the download speeds over the times/days and send them to AOL ?
If they fail to respond to this, phone and ask them for a MAC and tell them why you're doing this, usually, they suddenly spring into action to resolve things, maybe even give you some free months or cheaper subs.
__________________
If you can keep your head when those around are losing theirs, maybe you just don't understand the situation.........
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#3
27-October-2011, 12:11
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Re: Download Rate Issues
im having exactly the same problem o.o only since yesterday though....
contacting AOL via phone is not an option, calling someone to read off paper that i cant understand? AOL is definitely the worst ISP for customer support, you'd think as you've been with them 5 years and me 6 that they would be more helpfull.
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#4
28-October-2011, 22:00
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Re: Download Rate Issues
I have been having this exact problem for the past few weeks. It's happening tonight too. It is very very frustrating.
This is getting ridiculous! They are not keeping their end of the agreement. I will be calling them tomorrow to give them hell
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#5
29-October-2011, 00:14
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Re: Download Rate Issues
are you wireless? if so try cat5, let me know if that stop your problem
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| Tags |
| aol, free, internet, isp, laptop, phone, rates, router, speeds, wireless |
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