Tiscali - Terms & Conditions Nightmare - Help Required

[Evil-T]

I'm a Mac User (Panther operating System).

Ordered Tiscali BB in new year - By phone.

Received Modem etc 13 days later.

Service worked for 24hrs, then completely died.

Called tech support only to be told they don't support Mac!!! Eventhough I was NEVER asked what operating system I use, or even warned that Mac was not technically supported. Have tried numerous variables to no avail. Why would they supply software they don't support???

Now sat with a useless piece of equipment costing me £25 and 12 months of payments for nothing...

Anybody else tried to cancel within 30 days of ordering service?

I've just checked the T's & C's and they've got themselves secured up the ying-yang for their own legal costs, cancellation charges etc.

Any help would be greatly appreciated.

Evil-T

[silver]

all is not lost

firstly - if it worked for 24 hours then stopped working it sounds like it might work - perhaps there's a fault on the line / BT exchange which is causing the actual problem.

In the event the modem is not compatible with a mac (though if it was working this seems unlikely?) then you can purchase an ADSL modem/router - or if feeling frisky a wireless ADSL modem/router. What this will do is convert the ADSL into something any computer can handle e.g. an ethernet connection

The other option is to try an get them to cancel, I'm not sure this will be that easy, worth talking to the CAB and perhaps trading standards, also ofcom and the ISPA - all worth a go and can't hurt.

Too late in this case but in general avoid 12 month ADSL contracts - just because! Some of the better ADSL providers do not have 12 month contracts.

Sil

PS, welcome to TS!

[Yuk]

Did you state that you were a MAC user when you signed up?

[Zer02004]

What they actually mean by "they don't support the Mac" is that they can't offer technical support to Mac users.
The broadband product will work on a Mac without problems.

When you say the service has "completely died", what symptoms are present?