Non-geographic (0845/087x) numbers rip-off

[BexTech]

Yes, have just finished listening to the report, very interesting, I was surprised at the amount of money the DVLA were making.

[drrdf]

Came across another company advertising high rates of premiums. They have obviously not yet realised that this exposes the issue!

Have a look at http://www.call08.com/. You had better do it quickly though before they too remove this information like all the others have done when the heat turned up! (I have copied this site with this statement of call Premiums.)

It yet again shows that my statement concerning the Premiums which high call volume receivers are making is over 4 p per minute. This is the root of why these call costs have to be so high!

[drrdf]

As I predicted, once they have discovered that we are on to them they reduce their advertised rate to attempt to conceal the truth concerning the real premium rates which high call volume receivers are getting.

If you check http://www.call08.com/ now you will see that they have reduced the advertised rate.

We are winning. We are exposing them, and they are running scared!!

[DJFLIPSIDE]

I have complained to OFFCOM /OFFTEL about this, as I don't see why I should have to call an 0845 number to query the errors made by the Inland Revenue, when I have a BT Together Option 3, which should give me "free" access. Can I suggest that as many people as possible complain to OffCom. This might make them do something.
0870/0845 number users should be FORCED to display a normal access number as well as their rip off codes. I have also complained to my bank - Barclays - as they too use this scam.
ANother "jolly" is that very often you get answered - earning them money - and then get queued up and have to pay to listen to their crap music etc.
Come On BT - put a stop to it.

[BexTech]

I never use Barclay's 0845 7345345 number I always used 0800 435 872 instead, though I don't need to call anymore as I switched banks. Also 024 7684 2100 if 0800 calls are not free when using a mobile.

[cheeky2004]

I had to call Parcelforce yesterday as they had left a parcel 'somewhere' and forged the signature on the delivery pad.

I called an 0870 number at their call centre (cant call local depot anymore!) I went through a voice activated system for about 10 minutes then sat on hold for about another 10 minutes...

This is extremely poor customer service as I've already paid to get the parcel delivered then I had to pay again to call and sort out their mess!

When I did get through the guy passed the book and transferred me to my local depot....It could have been avoided and I could have called them direct on a local number if there had been one.

Is this a scam or what, get customers to call 0870, spend 10 minutes going through a system which only tells you what you already know and then get through to someone, only to be transferred anyway.

Scam.

[DaveL]

Ofcom have today published two consultations on 084 and 087 numbers.

Full details on Say no to 0870! here.

[DaveL]

Further to my previous message about Ofcom's consultations, the deadline for responses to both is 5pm on 6 December 2005.

Say no to 0870! has drawn up guidance on what they are about and some idea of what you can put in your response:

http://www.saynoto0870.com/consultation/

[thefirs]

I called an 0870 number at their call centre (cant call local depot anymore!) I went through a voice activated system for about 10 minutes then sat on hold for about another 10 minutes...

Originally Posted by cheeky2004

SayNoTo0870.com offers three geographical alternatives to their 0870 8501150 NGN. Useful for similar such events.