arghhhhh!

[cupidstunt.]

...Hello all,
Anybody know what i should do next?

I cancelled my 512K broadband with tiscali on the 3rd of dec,
there is a 30 day period before cancellation so my account was cancelled on the 3rd of jan 2005.
Tiscali told me in their letter of cancellation that it would take UP TO 15 days for BT to clear my line.
Being desperate to get back online i contacted BT, they told me that a cease request would be implemented by 7.30pm on the 10th of jan, i contacted BT at 8.00pm on the 10th they told me that they had cancelled and then UPGRADED my line to a 2mbit connection on tiscali's orders,(i've had it confirmed 3 times by differnt BT staff) I, of course told BT that this should not have happened, they told me to contact Tiscali, which i have done 4 times , Tiscali refuse to believe me when i tell that they have made a mistake, i have pleaded with them to contact BT to sort the matter out, they refuse, I have contacted OFCOM who told me they would contact Tiscali, I still have not had a reply after 7 days, i'm still awaiting a reply from ISPA.
All in all i have spent 4 hours on the phone to BT and Tiscali. Tiscali's customer support don't know their arse from their elbow, i seem to have run out of options, Ofcom also suggested that these things can go on for a long time and if i haven't had a resolution to the problem after 11 WEEKS! i should contact Otelo the ombudsman...arghhhh.
Sorry for the length .
Regards
Michael.

Tiscali really are the UK's worst ISP