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#31
04-July-2006, 22:50
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Re: Some web sites are slow on Tesco Broadband
Write to Tesco via recorded delivery fully outlining your complaint. Ask them for the name and contact details of their ADR provider (It's actually OTELO) as you wish to refer the dispute to them. Remind them that they have a duty under section 96 of the Communications Act 2003 to clearly and prominently provide details of their Alternative Disputes Resolution provider and that failure to do so is punishable by fines of up to 10% of turnover.
Tesco Online House The Avenue Cleppa Park Coedkernew Newport NP10 8UG
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** Aspire To Inspire Before You Retire Or Expire! ** ****************************************** Last edited by Zer02004; 04-July-2006 at 22:57. 
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#32
04-July-2006, 23:19
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Re: Some web sites are slow on Tesco Broadband
Here's a few more DNS servers to try (There are quite a few others posted elsewhere on these forums):
BT 194.72.9.34 194.74.65.68 UKFSN (EntaNet) 195.74.102.146 195.74.102.147 Pipex 62.241.162.200 62.241.163.201 It may be productive if all those affected run an ipconfig /all command and paste the results here.
__________________
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#33
04-July-2006, 23:53
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Re: Some web sites are slow on Tesco Broadband
Thats some pretty good stuff. Think I will try them with that and see what they say. When I used the BT DNS servers, Google seemed to load really quick but thats about it. The others said the same of loading page or waiting.
As requested. Here is my results from ipconfig /all. I used my origional DNS settings though. C:\Documents and Settings\PC>ipconfig /all Windows IP Configuration Host Name . . . . . . . . . . . . : the-8c6fcb82a2b Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : Realtek RTL8139FamilyPCIFastEthernetNIC Physical Address. . . . . . . . . : 00-20-ED-17-CF-CC PPP adapter Tesco Broadband: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface Physical Address. . . . . . . . . : 00-53-45-00-00-00 Dhcp Enabled. . . . . . . . . . . : No IP Address. . . . . . . . . . . . : 82.26.***.*** Subnet Mask . . . . . . . . . . . : 255.255.255.255 Default Gateway . . . . . . . . . : 82.26.190.134 DNS Servers . . . . . . . . . . . : 194.168.4.100 194.168.8.100 Hope that gives you enough info. Thanks <Edited to remove smilies> Last edited by Zer02004; 05-July-2006 at 00:15.
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#34
05-July-2006, 00:24
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Re: Some web sites are slow on Tesco Broadband
That's the info we need and it should be gathered with the DNS servers provided by Tesco.
However, as I said previously, I believe that your particular problem is down to exchange congestion. Running speed tests at various times of the day over a period of a couple of weeks and keeping records of those tests will strengthen your case. You should try to run these tests at more or less fixed times and these times should be spread over the day. Ensure that you have a mix of peak and off peak times and store the resultant URL as a record. A spreadsheet or similar may be useful for cataloguing these results.
__________________
** Aspire To Inspire Before You Retire Or Expire! ** ******************************************
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#35
05-July-2006, 10:21
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Re: Some web sites are slow on Tesco Broadband
"That's the info we need and it should be gathered with the DNS servers provided by Tesco."
When you mention the above, Do i have to gather the info or what? Previously when I ran speed checks I was doing them around 7:30 - 8 AM, 7 - 7:30 PM and 12 - 12:30AM. These gave me good speeds no matter what time but pages were slower at around the 7 -7:30pm point. Which backs up also your thoughts on busy exchanges. I will start taking speed tests from today (Just use adslguide again?)
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#36
05-July-2006, 11:08
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Re: Some web sites are slow on Tesco Broadband
For now, I would just write as suggested and see what happens.
__________________
** Aspire To Inspire Before You Retire Or Expire! ** ******************************************
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#37
05-July-2006, 12:23
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Re: Some web sites are slow on Tesco Broadband
Ok. will keep you posted. It would be interesting to find out how many people have this same problem. Do you think it will start getting worse if this tescointernetphone and broadband service takes off. Hope not or they will be getting lots of complaints. The letter is written also. Thanks for the info.
Want to hear from people with the same problems. Just make a quick post to see how bad it actually is or if it is just my area. Thanks
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#38
05-July-2006, 12:36
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Re: Some web sites are slow on Tesco Broadband
Out of interest, two traceroutes to a poorly performing site taken at a time when loading is slow and when loading is good would be interesting.
__________________
** Aspire To Inspire Before You Retire Or Expire! ** ******************************************
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#39
05-July-2006, 13:31
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Re: Some web sites are slow on Tesco Broadband
Ok. Will do. I will look for a poor loading site later and see what i can find. I did try to get on www.bebo.com before but that took several minutes to load and is normally ok. Could try that one or do you have a specific one you would like me to try?
I dont understand that on the day my package changed it was fine all day that day. (Saturday 01/07/06) Then been back to the usual slowness. Strange.
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#40
05-July-2006, 14:14
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Re: Some web sites are slow on Tesco Broadband
The bebo site loads fine for me but I do know that it's heavily used. Any site will do as long as I can compare a "slow loading" site with a "quick loading" site.
__________________
** Aspire To Inspire Before You Retire Or Expire! ** ******************************************
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#41
05-July-2006, 14:27
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Re: Some web sites are slow on Tesco Broadband
I just logged another call with them and actually got someone that said similar to what you said. I asked him to contact BT about it and he said it was not up to them to do this unless my speeds were below 200kbps. Might just phone BT and see what they say (prob just get back to tesco about it). He also spent ages typing out a fault report for me and said someone will get back to me within 3 days! Hopefully so. Lets hope everything goes smoothly.
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#42
05-July-2006, 16:54
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Re: Some web sites are slow on Tesco Broadband
Yea thats the problem, If for example it was down to the line and your 512K connection was slow but had a connection speed of 250, instead of 512K
BT Wholesale will simply ignore this as it doesnt fall into their boundries. And the fault report might take slightly longer to process if it reaches BT 2-3 days with the teams at the call centers and then if it needs to be handed to BT thier turnaround is 72 hours....which isnt the best.
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#43
05-July-2006, 18:05
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Re: Some web sites are slow on Tesco Broadband
Im not bothered in waiting 3 days each way considering this problem has been ongoing for a few months now. Maybe I will get somewhere now or maybe im just getting my hopes up. Hope not anyway!!!
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#44
05-July-2006, 19:26
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Re: Some web sites are slow on Tesco Broadband
If this is down to congestion, then because this is a DataStream based provision, BTw won't even come into the picture and attempting to get BTr involved may even confuse things.
__________________
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#45
05-July-2006, 21:12
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Re: Some web sites are slow on Tesco Broadband
It would be great to know how you get on, as I e-mailed them to day with exactly the same problems. All they could say wasYou may be experiencing slow connections and slow browsing due to low system resources on your computer.
To check what system resources are available: Go to Start, Settings, Control panel, System and look at the performance tab, it will display your current usage of System resources. For XP users press CTRL + ALT + DELETE and then choose Task manager, select performance to view your resource usage. This kind of problem is normally caused by TSR (Terminate-and-Stay-Resident) programs, these are programs that start to run as soon as you boot up windows. Programs such as adware, spyware or update software are TSR programmes, and each one uses up a percentage of your system resources, by disabling the start up of some programs you may be able to free up some system resources and improve your connection. Pretty much a standard answer from looking at your conversations on here.
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#46
05-July-2006, 21:55
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Re: Some web sites are slow on Tesco Broadband
Pretty much a standard answer from looking at your conversations on here. I'm willing to guide anyone through extensive virus/malware tests which will provide results for their "technicians" to analyse. I would even allow Tesco to contact me as to the health of your systems if it will in any way combat their complete ineptitude. In the meantime, write to them as discussed earlier and then take your cases to their ADR provider. After that it's time to get tough and bring in Trading Standards to start with, then the DTI and other avenues after that.
__________________
** Aspire To Inspire Before You Retire Or Expire! ** ******************************************
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#47
06-July-2006, 02:57
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Re: Some web sites are slow on Tesco Broadband
zero2004 is pretty much right. Im on my comp now at 1:55AM (plus been to pub)and its goooooood! best time for me to go on even though it makes me late for work. Zero I have a letter typed. Is it possible for you to have a look without me posting it on the forums. Would much appreciate it if you managed to look and advised if I had to add anything.
Thanks
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#48
06-July-2006, 03:17
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Re: Some web sites are slow on Tesco Broadband
You can PM me the contents if you wish.
__________________
** Aspire To Inspire Before You Retire Or Expire! ** ******************************************
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#49
06-July-2006, 03:58
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Re: Some web sites are slow on Tesco Broadband
After chatting to a few knowledgeable folks it seems that the NTL DSL network is very congested indeed, particularly in the North of England. I believe East London may also be affected.
Work was supposed to be in progress to alleviate this but no-one seems to know when or if any completion dates are available or indeed if any work has progressed at all.
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#50
06-July-2006, 09:29
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Re: Some web sites are slow on Tesco Broadband
Ok thanks for the useful info. How did you find out about all the NTL congestion? I am in scotland so it must be pretty bad here also (Aberdeen area) Is there a place where you can find out about the congestion or are you going through friends?
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#51
06-July-2006, 22:44
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Re: Some web sites are slow on Tesco Broadband
All I can say is that the situation gets worse. Tesco/NTL have been aware of these problems since at least the beginning of this year and have received very many complaints about it.
__________________
** Aspire To Inspire Before You Retire Or Expire! ** ******************************************
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#52
07-July-2006, 16:07
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Re: Some web sites are slow on Tesco Broadband
I thought they knew about but not for that amount of time. A help desk assistant told me that there were problems and I assumed it would be something like what you have just said. Its just annoying how they know about the problem but still try to blame their customers equipment. Very poor if you ask me.
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#53
07-July-2006, 21:58
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Re: Some web sites are slow on Tesco Broadband
here are the trace routes for www.bebo.com
I have posted good and bad page loading times. Here we go :- C: \Documents and Settings\PC>tracert www.bebo.com GOOD SPEED PAGES Tracing route to www.bebo.com [207.7.149.50] over a maximum of 30 hops: 1 26 ms 15 ms 14 ms edin-bam-1.inet.ntl.com [194. 2 14 ms 15 ms 15 ms edin-t2core-a-ge-wan63.inet.n 7] 3 30 ms 30 ms 30 ms edin-t2core-b-ge-wan64.inet.n 0] 4 30 ms 30 ms 41 ms lee-bb-b-so-220-0.inet.ntl.co 5 30 ms 30 ms 30 ms man-bb-a-so-700-0.inet.ntl.co 6 30 ms 30 ms 30 ms 212.187.137.1 7 30 ms 30 ms 46 ms so-6-1-0.mp2.Manchesteruk1.Le 118] 8 45 ms 30 ms 30 ms so-1-1-0.bbr1.London1.Level3. 9 29 ms 30 ms 30 ms ae-12-55.car2.London1.Level3. 10 30 ms 30 ms 30 ms ge11-1.mpr2.lhr1.uk.above.net 11 108 ms 108 ms 108 ms so-4-0-0.cr1.dca2.us.above.ne 12 123 ms * 124 ms so-6-1-0.mpr2.atl6.us.above.n 13 123 ms 124 ms 123 ms so-0-0-0.mpr1.atl6.us.above.n 14 139 ms 139 ms 139 ms so-4-3-0.mpr2.iah1.us.above.n 15 139 ms 139 ms 139 ms so-0-0-0.mpr1.iah1.us.above.n 16 170 ms 170 ms 170 ms so-5-0-0.mpr2.lax9.us.above.n 17 170 ms 170 ms 170 ms so-0-0-0.mpr1.lax9.us.above.n 18 170 ms * 170 ms so-7-2-0.mpr4.sjc2.us.above.n 19 170 ms 170 ms 170 ms so-0-0-0.er10a.sjc2.us.above. 20 170 ms 170 ms 170 ms 64.124.73.34.available.above. 21 170 ms 170 ms 170 ms core-01.ge-1-2.sfo1.gni.com [ 22 170 ms 170 ms 170 ms 64.127.105.236 23 170 ms 186 ms 170 ms www.bebo.com [207.7.149.50] Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. SLOW SPEED PAGES C  Documents and Settings\PC>tracert www.bebo.comTracing route to www.bebo.com [207.7.149.50] over a maximum of 30 hops: 1 17 ms 17 ms 17 ms edin-bam-1.inet.ntl.com [194.145.148.189] 2 16 ms 15 ms 18 ms edin-t2core-b-ge-wan62.inet.ntl.com [62.253.0.21 7] 3 25 ms 22 ms 20 ms lee-bb-b-so-220-0.inet.ntl.com [213.105.174.125] 4 21 ms 20 ms 20 ms man-bb-a-so-700-0.inet.ntl.com [62.253.185.193] 5 21 ms 20 ms 22 ms 212.187.137.1 6 21 ms 20 ms 20 ms so-6-1-0.mp2.Manchesteruk1.Level3.net [4.68.113. 118] 7 29 ms 28 ms 28 ms so-1-1-0.bbr1.London1.Level3.net [4.68.128.73] 8 * 28 ms * ae-12-55.car2.London1.Level3.net [4.68.116.144] 9 * 29 ms 30 ms ge11-1.mpr2.lhr1.uk.above.net [208.185.188.185] 10 101 ms * 101 ms so-7-0-0.cr1.dca2.us.above.net [64.125.31.186] 11 * 113 ms 122 ms so-6-0-0.mpr2.atl6.us.above.net [64.125.27.62] 12 * 112 ms * so-0-0-0.mpr1.atl6.us.above.net [64.125.27.49] 13 138 ms 141 ms * so-3-1-0.mpr2.iah1.us.above.net [64.125.29.62] 14 138 ms 137 ms * so-0-0-0.mpr1.iah1.us.above.net [64.125.31.61] 15 169 ms 170 ms * so-4-1-0.mpr2.lax9.us.above.net [64.125.29.101] 16 173 ms 170 ms * so-0-0-0.mpr1.lax9.us.above.net [64.125.31.101] 17 171 ms * * so-6-0-0.mpr4.sjc2.us.above.net [64.125.30.129] 18 * 167 ms * so-0-0-0.er10a.sjc2.us.above.net [64.125.30.94] 19 * * * Request timed out. 20 * 169 ms 168 ms core-01.ge-5-16.sfo1.gni.com [64.127.96.17] 21 167 ms * 167 ms 64.127.105.236 22 168 ms * * www.bebo.com [207.7.149.50] 23 * 171 ms 168 ms www.bebo.com [207.7.149.50] Trace complete.
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#54
07-July-2006, 22:07
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Re: Some web sites are slow on Tesco Broadband
As I suspected, both are similar.
Here's one from me. Take no notice of the times as I have other things going on but the similarity does suggest that something is very wrong within the NTL network. Code:
Tracing route to www.bebo.com [207.7.149.50] over a maximum of 30 hops: 1 37 ms 29 ms 29 ms loopback1.ar3.he1.systems.pipex.net [62.241.161.230] 2 30 ms 29 ms 29 ms ge-0-0-0.cr2.he1.systems.pipex.net [62.241.161.177] 3 30 ms 29 ms 29 ms pc2.cr05.hx2.bb.pipex.net [62.72.143.49] 4 30 ms 29 ms 29 ms v3952.cr05.tn5.bb.pipex.net [62.72.137.9] 5 30 ms 29 ms 28 ms 902.g9-2.mpr2.lhr1.uk.above.net [209.249.203.137] 6 30 ms 29 ms 29 ms so-2-1-0.cr2.lhr3.uk.above.net [208.184.231.65] 7 30 ms 29 ms 29 ms 64.125.27.233.available.above.net [64.125.27.233] 8 100 ms 99 ms 99 ms so-7-0-0.cr2.dca2.us.above.net [64.125.27.165] 9 130 ms 129 ms 129 ms so-3-2-0.cr2.dfw2.us.above.net [64.125.28.205] 10 130 ms 129 ms 129 ms so-0-0-0.cr1.dfw2.us.above.net [64.125.28.209] 11 170 ms 169 ms 179 ms so-4-1-0.mpr4.sjc2.us.above.net [64.125.29.57] 12 170 ms 169 ms 170 ms so-0-0-0.er10a.sjc2.us.above.net [64.125.30.94] 13 170 ms 169 ms 179 ms 64.124.73.34.available.above.net [64.124.73.34] 14 170 ms 179 ms 179 ms core-01.ge-1-2.sfo1.gni.com [64.127.96.253] 15 170 ms 169 ms 169 ms 64.127.105.236 16 179 ms 179 ms 179 ms www.bebo.com [207.7.149.50]
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#55
10-July-2006, 17:49
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