waol.exe 99% cpu hang

[colsearle]

Hello,

Upon delivering a customers machine and installing AOL 9 VR I too noticed that waol.exe did not always close when closing AOL. I brought the machine back to the workshop where I spent another 4 hours trying varios fixes. My last resort was to install Windows XP SP2 with a bare desktop and no drivers loaded. Even at that point after installing AOL sometimes waol.exe would not close again leaving the cpu at 99%.

This waol.exe problem does not occur every time I close AOL, maybee only 1 in 6 times but I dont want to deliver a machine to a customer where there is a chance the cpu is going to be held at 99% slowing everything to the maximmum.

I later installed AOL on one of my own computers with exactly the same outcome thus eliminating any hardware specific causes.

I fully understand people who say dont use AOL use IE of Firefox. I myself use IE and wouldent dream of using the AOL software but for customers who know nothing else or ask that AOL be installed what am I to do ?

waol.exe sometimes not closing and running at 99% when this happens.

I hate to admit defeat but I cannot resolve this one. IS THERE A FIX ???

I have in the past suggested AOL Beta to people with AOL issues. Guess what aoldesktop.exe at 99% in the latest version.

Thankyou for reading

[Memfis]

I'd explain the merits of not running the AOL software. If they insist, then install it.
At the end of the day, the customer gets what the customer wants. IUf they then complain of a slow PC I'd reiterate that the AOL software is crap and not required with modern adsl.