New camera problems (online purchase)

[MegaTsunami]

Hi, we bought the highly praised "CANON SX110 IS" digicam online from Jessops a little over 2 months ago and took out their 2 year extended warranty, as our previous " CANON A720IS" camera had developed a fault on the battery / memory card door.....

We have hardly used it, abd when we studied all the photo's we had taken with it, noticed there is a dead pixel on each and every one of the photos in exactly the same spot

It is not a monitor fault, there is no visible dead pixel on the camera screen and it is NOT dust on the camera lens.

As it is within the 12 month guarantee, are we within our rights to demand a straight forward replacement for another new one?

If it was from a high street store like ARGOS then they would just swap it for another one, but how do we stand being an online purchase? We are going on holiday a week on Saturday and doubt we'd get a replacement in time.

Do you think we'd have to pay to return it to Jessops?

Please do NOT even suggest we have to send it off to CANON (rip off) UK for repair as we sent our A720IS back to them (just outside its 12 month warranty) as the plastic catches that hold the battery / memory card shut have snapped off leaving us with a perfect to use camera but with 2 thick rubber bands around it holding the door shut

They wanted £100 to "try" and repair it, sod them

Anyway, any advice on where we stand over this 2 month old "SX110IS" would be really appreciated please ASAP.

Thankyou

MegaT

P.S. I know we could "paint shop pro / photoshop" it out on each picture, but why should we when its brand new, hardly used and within its 12 month guarantee...

[MegaTsunami]

I'll post about the other camera fault later

[centaur]

You need to write to the supplier itemising the fault/s and invoke the Sale of Goods Act 1979. They are obliged to either repair or replace the item if not of "satisfactory Quality" which yours appears not to be.

I have dealt with Jessops a few years ago when they had retail shops and found them to be pretty straightforward.

Try to keep the tone of your letter/dealings both factual and reasonable. In the event of failure to agree, you usually have the option of some kind of arbitration or taking it to the small claims division of the county court. Claim forms are available online and it is quite simple to deal with.

[MegaTsunami]

Just great, they emailed us back saying because we have had it so long (WHAT - 8 WEEKS?!?) they will not exchange or refund it, we have to send it off to be repaired.

No ****ing way

We will NEVER buy from JESSOPS again or buy ANY products from CANON ever again...

[geoffw]

I can't see your problem (apart from your upcoming holiday) ...... just send it off Canon and get it fixed for free. They might even pay for carriage if you contact them first.

If I was a retailer (and I'm not) I don't think I'd entertain a refund of replacement after eight weeks of use. You would have had time to spend a month trekking in the Sahara before returning it.

[centaur]

Just great, they emailed us back saying because we have had it so long (WHAT - 8 WEEKS?!?) they will not exchange or refund it, we have to send it off to be repaired.

No ****ing way

We will NEVER buy from JESSOPS again or buy ANY products from CANON ever again...

Originally Posted by MegaTsunami

I think you have to insist on your consumer rights here. I believe they have the right to either repair to original condition or replace, but 8 weeks is irrelevant anyway since the camera should come with a 12 month guarantee.

You might need to threaten them with the county court if they fail to honour their obligation under the SOG act.

Be firm and insist.

Some people say that this website has helped them :-

http://www.howtocomplain.com/

[MegaTsunami]

geoffw: "...... just send it off Cannon and get it fixed for free. They might even pay for carriage if you contact them first.

The reason we don't want to send it off to CANON is that

a) It's brand new, 2 months old, hardly used with a 12 month warranty, and...

b) When a fault developed with our A720IS, just outside it's 12 month warranty, we sent it back for them to look at (what a headache that was), and they said we can't fix it for free as it's outside it's 12 month warranty (we told them that but they got us to send it in on the pretense they would do it free as a goodwill gesture), then they asked us for £100, yes £100 to repair the broken plastic lugs that keep the battery / memory card door fastened to the body, see photo attached. We have never dropped / bashed / deliberately or accidentally damaged this camera, and also look after our cameras and use neck straps and padded cases.... the weak plastic catches just crumbled and snapped making an otherwise perfect condition camera now redundant but we have to strap a couple of thick elastic bands around the body to keep the door shut

That's why we have no faith in CANON anymore.

Anyway, all that was off-topic.

N.B. Thanks centaur

[MegaTsunami]

Well, we managed to "swap" it for another new one (well, it was one that had been opened for a customer to look at, then resealed with a shop quality assurance sticker), got a new receipt and new extended warranty all with no problem in a Jessops store.....

...then when we got it home and took some test pictures, there is now a blue square / dot present on EVERY picture we took, in exactly the same place - top left hand corner - whereas the older one had it in the bottom right... as before, it is not dust or muck on the lens.

Unbelievable...

What do we do now? We aren't happy with this, its a brand new £190 camera

The poster in store says if you've changed your mind, then bring your purchase back within 30 days for an exchange or FULL REFUND....

Yet this is the 2nd "CANON SX110 IS" we have had now and they have both have a fault on the actual photos they take... the original was hardly used, 2 months old and this is brand new and not even 24 hours old

[centaur]

Obviously back to the 'drawing board'. It rather looks like there may be a production fault in a batch of these cameras, and if I were more suspicious, I'd guess that the camera Jessops swapped you, was returned with the same fault.

As before, your remedy is with the retailer and if they can't provide you with a replacement without this fault, you should demand a refund under the SOG act as mentioned.

[Behemoth]

I'd have taken it back to the Jessops store and calmly just expaliend the fault with the replacement, say your happy to accept a new camera but not a Canon and get them to exchange for somethng thats same spec as the faulty one.

When they swapped it for the other one and gave you a new receipt you've got a new set of 28 days to makesure its not faulty. Let it go outside of this however and you've clearly accepted the goods in the condition they are in (as I did with a Laptop I bought from Comet, very long story that never got resolved)