2004 Reino Unido: las quejas por Internet: preguntas de los clientes a los empresario

[El Gringo]

Quizir SL.................................0909 967 3544 to 0909 967 3578 = 35
Quizir SL.................................0909 967 3579 to 0909 967 3598 = 20
Quizir SL.................................0909 967 5000 to 0909 967 5099 = 100
Quizir SL.................................0909 967 6060 to 0909 967 6459 = 400
Quizir SL.................................0909 967 7100 to 0909 967 7599 = 500
Icstis contact
Jose Balle
Can Puigdorfila 2,1-B-07001 Palma De Mallorca,Spain
Spanish Companies House
Maxiliano De Silva Muro
Can Puigdorfila 2,1-B-07001 Palma De Mallorca,Spain

Amara Amichi 2000 SL................0909 967 7600 to 0909 967 9299 = 1700
Amara Amichi 2000 SL................0909 967 9608 to 0909 967 9907 = 300
Icstis contact
Jorge de la Riva
C ter 27 Bajo Iz,Palma De Mallorca,Spain
Spanish Companies House
Maxiliano De Silva Muro
Can Puigdorfila 2,1-B-07001 Palma De Mallorca,Spain

Inversion Zarnoza SL...................0909 967 7600 to 0909 967 8099 = 500
Icstis contact
C/ Murillo 15, Apt 13, Nova Sta Ponsa, 07180, Spain
web
C/ Can Puigdorfila, 2 1º B, PALMA DE MALLORCA, BALEARES, 07001

Cala De Plata SL..........................0909 967 8100 to 0909 967 8599 = 500
Icstis contact
Sussana Heinkel, susanna@bingos.com
Passeig de l’arbreda 15, Llucmajor, Mallorca, 07609, Spain
Spanish Companies House
Maxiliano De Silva Muro
Can Puigdorfila 2,1-B-07001 Palma De Mallorca,Spain

Mesa rotation SL..........................0909 967 8600 to 0909 967 9099 = 500
Icstis contact
Celia Constante, Can Puigdorfila 2,1-B-07001 Palma De Mallorca,Spain
Spanish Companies House
Maxiliano De Silva Muro
Can Puigdorfila 2,1-B-07001 Palma De Mallorca,Spain

Middleton holdings ltd....................0909 967 9100 to 0909 967 9299 = 200
Middleton holdings ltd....................0909 967 9608 to 0909 967 9907 = 300
Icstis contact
Templar House, Don Road, St Helier, Jersey JE1 2TR, GB
c/o Amara Amichi, C ter 27 Bajo Iz, Palma De Mallorca, Spain


Premium Media Communications........0909 967 2808 to 0909 967 2808 = 1
Premium Media Communications........0909 967 2995 to 0909 967 2999 = 5
Premium Media Communications........0909 967 3654 to 0909 967 3953 = 300
Icstis contact
Enrique Dubois, 0034 6618 3999
Cl. Del Ter 27 Bajos Izqueirda, 07009 Poligono Son Fuster, Palma De Mallorca, C.I.F: B-57161366, Spain
Spanish Companies House
Enrique Dubois
M* S* P* appt Oct 2003

Telecolux SL.............................0909 967 3217 to 0909 967 3241 = 25
Icstis contact
M* S* P*, c/o Ter 27 Bajos Izda, 07009, Palma de Mallorca, Spain

Jokomo Media SL........................0909 967 3242 to 0909 967 3261 = 20
Jokomo Media SL........................0909 967 0019 to 0909 967 0029 = 11
Jokomo Media SL........................0909 967 0046 to 0909 967 0055 = 10
Jokomo Media SL........................0909 967 0582 to 0909 967 0601 = 10
Jokomo Media SL........................0909 967 2830 to 0909 967 2849 = 20
Jokomo Media SL........................0909 967 2942 to 0909 967 2966 = 25
Icstis contact
0034 696 953 685, c/o Ter 27 Bajos Izda, 07009, Palma de Mallorca, Spain

Ibero Latino De Telecomuniccaciones..0909 967 3002 to 0909 967 3006 = 5
Icstis contact
0034 971 906 906
Gremi Boters 42, Nave2, 07009 Poligono Son Castello, Palma De Mallorca, C.I.F: A-57094708, Spain
--------------------------------------------------------------------------------------------------------------------------------
Firstly I would like to make absolutely clear I am not claiming any of the above Icstis contact names, directors or companies were involved in any wrong doing but saying that somebody obviously was.

I am posting the above details because they relate directly to my questions. It contains the numbers and company contact details given on the Icstis web site in 2004.

Senors Enrique Dubois and Maximiliano de Muro continually use the internet to promote and market their services to the public. I think it only fair right and proper that they address on the internet any reasonable public enquiries and complaints that they receive on the internet.
I would like them to explain why premium rate numbers that had been allocated to their companies (Premium Media Communications,Quizir SL) mysteriously appeared on my phone bill in 2004.

When I researched the problem I discovered that a further 3,500 numbers that had been allocated to their various companies were also generating complaints because those numbers were also mysteriously appearing on peoples telephone bills. In fact according to Icstis (now Phonepayplus) they had been mysteriously appearing on thousands of telephone bills throughout the whole of 2004.

I would like them to explain why they think this was happening with all the premium rate numbers allocated to their companies and who they believed were responsible.

One posible explanation and I believe the only possible explanation for so many complaints was given by the NHTCU (SOCA) and Icstis.
http://news.zdnet.co.uk/security/0,1...9158412,00.htm

'ICSTIS has been forced to call in the National Hi-Tech Crime Unit (NHTCU) after being hit with a surge in complaints.

According to ICSTIS, some of these complaints may be due to software programs called diallers that have been secretly downloaded onto their machines.

A spokesperson for the NHTCU confirmed.......One possible cause being examined is Trojan viruses installing diallers onto the computers of unsuspecting users.

"While online, the Trojan will drop your current Internet connection and reconnect you to a premium rate line. It can then change your Internet settings so that the premium-rate dialler is used as a default," said the spokesperson.'
-------------------------------------

Note: I would prefer if this post be left for them to answer. Please do not post anything that will give them any an excuse to have this information or these questions removed.

[Hamlet]

I will hold my peace... but not forever...
tinyurl.com/yanj8hc

[El Gringo]

Premium Media Communications........0909 967 2808 to 0909 967 2808 = 1
Premium Media Communications........0909 967 2995 to 0909 967 2999 = 5
Premium Media Communications........0909 967 3654 to 0909 967 3953 = 300
Icstis contact
Enrique Dubois, 0034 6618 3999
Cl. Del Ter 27 Bajos Izqueirda, 07009 Poligono Son Fuster, Palma De Mallorca, C.I.F: B-57161366, Spain
Spanish Companies House
Enrique Dubois
M***** S********** P******* appt Oct 2003

and

Quizir SL.....................0909 967 3544 to 0909 967 3578 = 35
Quizir SL.....................0909 967 3579 to 0909 967 3598 = 20
Quizir SL.....................0909 967 5000 to 0909 967 5099 = 100
Quizir SL.....................0909 967 6060 to 0909 967 6459 = 400
Quizir SL.....................0909 967 7100 to 0909 967 7599 = 500
Icstis contact
Jose Balle
Can Puigdorfila 2,1-B-07001 Palma De Mallorca,Spain
Spanish Companies House
Maxiliano De Silva Muro
Can Puigdorfila 2,1-B-07001 Palma De Mallorca,Spain

C.I.F.: B57273625
DENOMINACIÓN: QUIZIR SL.(EXTINGUIDA)
DOMICILIO SOCIAL: CALLE CA N PUIGDORFILA, 2
DOMICILIO ANTERIOR: AVENIDA JAUME III, 4
LOCALIDAD: 07001 PALMA DE MALLORCA (BALEARES)
FORMA JURÍDICA: SOCIEDAD LIMITADA
FECHA CONSTITUCIÓN: 14/04/2004
CAPITAL SOCIAL: 3.100 EUROS
ACTIVIDAD: 1843000 - Servicios tecnicos:ingenieria,arquitectura, urbanismo. etc
CNAE 7420 Servicios técnicos de arquitectura e ingeniería y otras actividades relacionadas con el asesoramiento técnico
OBJETO SOCIAL:
1. LA PROMOCION DE TODA CLASE DE URBANIZACIONES Y EDIFICACIONES, LA TENENCIA, ADMINISTRACION, COMPRAVENTA, PERMUTA, ARRENDAMIENTO, EXPLOTACION, CONSTRUCCION, REFORMA Y TRASPASO DE TODA CLASE DE BIENES INMUEBLES, YA SEAN

Nombramientos:
(FECHA: 01/06/2004, REG.MERCANTIL: BALEARES, Nº ANUNCIO: 250293)
ADMINISTRADOR: D******** S***** J****
ADMINISTRADOR: DE LA M*** A***** C*****

(FECHA: 21/07/2004, REG.MERCANTIL: BALEARES, Nº ANUNCIO: 327405)
ADMINISTRADOR: P******* M***** S**********
ADMINISTRADOR: DUBOIS CHICHARRO ENRIQUE

(FECHA: 22/10/2004, REG.MERCANTIL: BALEARES, Nº ANUNCIO: 444533)
ADMINISTRADOR UNICO: DE SILVA MURO MAXIMILIANO

(FECHA: 08/11/2005, REG.MERCANTIL: BALEARES, Nº ANUNCIO: 469287)
LIQUIDADOR: DE MURO SILVA MAXIMILIANO
APODERADO: BALLE MONJO MARIA ROSA

Declaracion de unipersonalidad:
(FECHA: 22/10/2004, REG.MERCANTIL: BALEARES, Nº ANUNCIO: 444533)
SOCIO UNICO. DE SILVA MURO MAXIMILIANO
Disolucion:
(FECHA: 08/11/2005, REG.MERCANTIL: BALEARES, Nº ANUNCIO: 469287)
CAUSA DE LA DISOLUCION: VOLUNTARIA.

Firstly I would like to make absolutely clear I am not claiming any of the above Icstis contact names, directors or companies were involved in any wrong doing but saying that somebody obviously was.

I am posting the above details because they relate directly to my questions. It contains the numbers and company contact details given on the Icstis web site in 2004.

Senors Enrique Dubois and Maximiliano de Muro continually use the internet to promote and market their services to the public. I think it only fair right and proper that they address on the internet any reasonable public enquiries and complaints that they receive on the internet.
I would like them to explain why premium rate numbers that had been allocated to their companies (Premium Media Communications,Quizir SL) mysteriously appeared on my phone bill in 2004.

Do Senors Enrique Dubois and Maximiliano de Muro understand the importance of consumer/public trust. Especially when it involves on-line gambling (bingo,lotteries etc) and social network sites. Would they understand purely from a customer point of view why I would not be able to trust any internet business they were involved in and would not recommend them to any other potential customer.

Consumer trust is earned or lost depending on customer experience not regulatory investigations.

[El Gringo]

Firstly I would like to make absolutely clear I am not claiming any of the above Icstis contact names, directors or companies were involved in any wrong doing but saying that somebody obviously was.

I am posting the above details because they relate directly to my questions. It contains the numbers and company contact details given on the Icstis web site in 2004.

Senors Enrique Dubois and Maximiliano de Muro continually use the internet to promote and market their services to the public. I think it only fair right and proper that they address on the internet any reasonable public enquiries and complaints that they receive on the internet.
I would like them to explain why premium rate numbers that had been allocated to their companies (Premium Media Communications,Quizir SL) mysteriously appeared on my phone bill in 2004.

well it appears they do not want to explain

Do Senors Enrique Dubois and Maximiliano de Muro understand the importance of consumer/public trust.

well let me help them understand

http://www.creagaming.com/en/about.php
About Us
CreaGaming is an online gaming agency that specialises in online gaming. Our services include online marketing, brand design and management, IT support and customer retention and care.
Thanks to our exclusive gaming operator license agreement with Malta, Mediterranean Gaming Ltd, meets all the legislative requirements to offer white label Casino, Bingo and Poker products for those looking to expand into other business areas.

"Mediterranean Gaming Ltd""maximiliano de muro"
http://www.google.co.uk/search?hl=en...meta=&aq=f&oq=
Nowadays Maximiliano is the CEO of Mediterranean Gaming LTD (Malta)

"enrique dubois""crea Gaming"2009
http://www.google.co.uk/search?hl=en...meta=&aq=f&oq=
Enrique Dubois (de Crea Gaming)

[El Gringo]

una cuestión de confianza

Maximiliano De Muro

Serial entrepreneur and Business Angel
Palma y alrededores, España

CEO and Board Member
Mediterranean Gaming LTD
(Sector de Juegos de ordenador)
abril de 2009 — Presente (10 meses)
Responsible for business development, growth and profitability of all business units within the group. Budgetary responsibility for marketing, development investments, fiscal performance targets (revenue and expenditure) and KPIs agreements.

Our main products for Sweden, Spain and the UK:

http://www.Bingon.com (BETA)
http://www.GamblingB2B.com (resellers and affiliates)

http://www.bingon.com/en/
About Bingon.com

Bingon and its associated companies have been involved in bingo and social networking for over 10 years. We’re forming numerous strategic partnerships with leading companies around the world to bring our players the latest and most secure gaming experience possible.

Bingon is proud to be part of Mediterranean Gaming Ltd in Malta where it must adhere to strict local laws and comply with the authorities. As part of the European Union’s jurisdiction, Bingon must also follow strict Data Protection laws.

For data security, our gaming servers are housed in a purpose built offshore complex in Malta. We also guarantee that, as part of our Privacy Policy, customer data will be kept strictly confidential and will never be sold or passed onto a third party.

Our aim is to provide our users with a fun friendly and safe online bingo site. All games on our site have been tested for fairness and we offer safe payment methods in ecrypted pages.

With a large team of customer service representatives and Chat Moderators we hope to create an entertaining community for all to enjoy.

If you would like to contact Bingon in writing please see our details below:

Mediterranean Gaming Ltd.
DSLR, Suite 700, Ftieh Street, Birkirkara Bypass, Birkirkara BKR 2940, Malta

Alternatively email us via our customer services form.

I've always wondered whether the software for these internet gambling sites that are allowed to operate 'on-shore' in the UK have to be independently 'tested for fairness' in order to obtain a 'licence to operate'.

I wonder who does the 'testing'.

[El Gringo]

http://www.telegraph.co.uk/news/ukne...-pay-bill.html
BT investigated for insisting internet fraud victims pay bill
6 Apr 2005

An investigation is under way into whether British Telecom is legally allowed to make customers who have been victims of a multi-million-pound internet fraud pay their bill.
The Crown Prosecution Service is considering whether or not BT is in breach of the Proceeds of Crime Act by demanding payment from customers caught by "rogue diallers" - software installed by hackers on to computers which then dials up premium rate numbers.

Tens of thousands of people have unwittingly run up huge amounts, only becoming aware when they receive their bills, which BT insists they must pay even though the firm then donates the money to charity.
BT estimates that 80,000 of its customers have been affected by these scams, at a cost of about £8 million. Across all networks, the total bill could be as high as £10 million.
Bob Blizzard, the MP for Waveney, in Suffolk, believes that making customers pay the bills is wrong. He has reported BT to Suffolk Police, who have now handed the matter over to the CPS to investigate.
"These customers are victims of fraud," said Mr Blizzard yesterday. "What I put to BT and to the chief constable was that, in demanding this money from them, BT is handling money that is fraudulently generated.
"BT knows there's something dodgy about this money because, for some time, they have been paying their cut to charity.

http://www.suffolk.police.uk/Useful+...on/default.htm
Making a FOIA Request

Dear sir,
I would like information concerning an alleged premium rate fraud that Mr Bob Blizzard reported to Suffolk Constabulary in 2005 (possibly 2004).

From The Telegraph 06/04/2005
"Bob Blizzard, the MP for Waveney, in Suffolk, believes that making customers pay the bills is wrong. He has reported BT to Suffolk Police, who have now handed the matter over to the CPS to investigate".

In 2004, 20% of all complaints Icstis and BT recieved concerned a small group of service providers registered in Majorca. They all shared the same addresses and Icstis contact details. They were all using premium rate numbers supplied by Telecom One. The numbers were all in the range 0909 967 ****. There were 3,600 in total and they received several tens of thousands of complaints in total.

Could you please confirm this information was passed to you when you investigated the matter.

yours sincerely
Mr ***** *****.

Dear *****,

I have checked the paperwork provided at the time and the information you allude to was included within the investigation and Mr Blizzard was updated
accordingly.

Trust this assists.

***** *****
Detective Sergeant ****
Economic Crime Unit

http://www.parliament.the-stationery...t/51219w12.htm
Alun Michael:
19 Dec 2005 : Column 2331W

As ICSTIS has not had any complaints since May, Premium Media Communications may have withdrawn from the UK dialler market. However ICSTIS plans to write to this company shortly to give it notice of the withdrawal of its licence to operate diallers. This means that no phone company can give Premium Media Communications premium rate numbers for dialler services.

Enrique Dubois y Maximiliano De Muro
¿por qué salir del mercado del Reino Unido (14 millones de euros en 2004)

[El Gringo]

http://www.noticiasdot.com/publicaci.../dialers-7.htm
El Negocio de los 906: Realidades y tendencias, por SX Networks
El negocio del 906 en España está sufriendo una maduración. Los primeros dos años de vida del negocio fue marcado por la existencia de webmasters (en su mayoría de sexo) que abarcaban la mayor parte del mercado de consumo.

Por Maximiliano De Muro – C.E.O – SX Networks - Dichos webmasters (jóvenes y estudiantes mayoritariamente) convertían fácilmente el tráfico español de sus sitios web en “minutos de conexión”. En aquellas primeras etapas, la demanda superaba a la oferta, ya que el ratio de conversión era alto y la rentabilidad de trabajar unas horas al día actualizando y promocionando webs era sumamente estimulante como para dejar de hacerlo.

Pero no todo lo que brilla es oro. Tanta juventud y dinero “relativamente” fácil, no es la mejor conjunción. Eso hizo que el negocio del sexo por 906 se saturara, haciendo que en esta oportunidad, la oferta exceda a la demanda. Miles de webmasters con varias paginas para adultos ofreciendo un mismo producto (dialer), bajo cualquier método o circunstancia, llegando en muchos casos a caer en un vacío legal (que ningún organismo controla) y haciendo que la ética hacia el usuario tienda a ser inexistente.

Debido a esto, el dinero fácil para cualquier individuo con mínimos conocimientos de internet, se fue transformando en un desafío hasta para los más experimentados.

Esta evolución del negocio, en conjunto con la necesidad de exprimir al máximo el mercado, logró que el usuario español sea “reacio” a todo lo concerniente a conexiones 906 y “dialers” de cualquier tipo, tamaño y color. Esto principalmente es la causante de la crisis del sector adulto durante el segundo semestre del 2002 y que ha llegado a su punto crítico durante el año 2003.

En vista de esta crisis, todos los distribuidores y resellers (también conocidos como “empresas de dialers”), migraron el mismo modelo de negocio hacia otro tipo de target (Segmento) conocido como mercado “mainstream” o “convencional”.

Es a partir de ese momento, que progresivamente no sólo los usuarios españoles que buscan sexo empezarían a verse invadidos por todo tipo de ofertas para descargarse fondos de escritorio, “programas gratuitos” (que en definitiva serían pagos), juegos y un sinfín de recursos que cualquier usuario experimentado puede conseguir en internet sin siquiera abonar un euro. Este tipo de público va desde niños pequeños hasta jóvenes y adultos. Muchos de ellos son obligados a conectarse (en algunos casos sin su consentimiento) y en otros casos sin conocimiento de que dicho servicio es de pago y vendrá detallado en su factura telefónica (que en el caso de los menores de edad son los padres quienes reciben esos “regalos” en su factura).

Todo este proceso deriva (según cifras oficiales y en promedio) en que entre el 10%-20% de todo el tráfico que accede al contenido de pago no abona el acceso a los 906 que indica su factura telefónica, alegando que ingresó a dichos accesos sin conocimiento de que era un servicio de pago. Esto es debido a que las empresas de dialers mas conocidas intentan evitar al máximo que el usuario vea claramente estipulado el precio de la conexión y/o la correcta lectura del contrato de aceptación de servicios.

El gran problema de los impagados, fue la principal causante de la desaparición de infinidad de distribuidores (resellers) que, absorbidos por sus deudas, se declararon en quiebra. Varias empresas de dialers que actualmente lideran el mercado no tienen aún controlado este problema, estando expuestas a sufrir las gravísimas consecuencias que esto conlleva.

La tendencia indica que, el mercado de dialers necesita ser definitivamente controlado por leyes reguladoras y operadoras influyentes del sector.

El Ministerio de Ciencia y Tecnología, continuando la filosofía de otros países que están mas avanzados y regulados en materia de red inteligente y telecomunicaciones, ha indicado oficialmente que a partir de enero del 2004, las líneas 906 serán sustituidas por las líneas 907 para datos, las cuales van a ser mucho mas restrictivas, reguladas, legalmente efectivas y estables mirando hacia el futuro.

Esperemos que así sea, por el bien de nuestro negocio. De esta manera, los usuarios pagarán gustosamente por contenidos reales y de calidad, las demandas por estafa se reducirían al mínimo y tendremos un negocio profesional y con buenas perspectivas

Maximiliano De Muro
C.E.O de SX Networks
viernes, 07 noviembre 2003

does this explain why UK numbers allocated to Spanish companies started mysteriously appearing on UK phone bills at the start of 2004?