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Old 31-August-2010, 12:35
martswain
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Default AOL Cold-Calls

If you are an existing AOL customer you may be getting cold-called regarding a free upgrade to the UP TO 24 Meg service and a promise of increased speeds.

Please be very wary of this.

I am on a long line and can connect at sync speed of around 3776 Kbps.

The sales patter talks of an upgrade to the fibre optic network.

I know that AOL are NOT bringing this to my door and they admitted this after a few minutes.

They just want you to transfer to the LLU service.

When I told them that their own checker said my maximum speed on LLU would be 1.9 meg, they realised they were beaten.

AOL technical help (and BT) say all I can get right now is 1.5 meg !

They did offer a slightly better call package as I already have AOL Talk

If you want the call package and fancy paying your line rental to AOL rather than BT I am sure you could get a pretty good deal if, like me, you are a loyal customer of many years.

In defence of AOL, I have been with them since 1997, their dial-up service was fine, my initial fixed speed broadband at 0.5 meg was stable and reliable and since my switch to ADSL MAX the only problems have been during their network upgrades.
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