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Old 14-June-2014, 16:31
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Worldlife Worldlife is offline
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Location: West Sussex, UK
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Default Time share or holiday share in disguise.

Fortunately we won an Arnova 84 tablet but other more vulnerable people have been exploited by inappropriate selling by time share or holiday share agents.

Near to our hotel, the Riu Palm Beach in Maspolamas, Gran Canaria we met two very nice uniformed representatives who seemed to be from the Maspolamas tourist office and they showed us the official crest on a large tag around their neck.

They were interested in how we booked our holiday. In appreciation of our time they entered us in a prize draw and V had won a tee shirt and M had won a major prize with the choice of an internet tablet or another holiday. The promoters asked us if we would be happy to listen to a short talk about new services on the island and we agreed. They organised a taxi to the adjoining resort area to collect the prize.

It became clear when we arrived at a Enduria Travel agents outside the Atlantic Beach Club that we were in some sort of time share operation. V said he wanted the prize M had selected put on the table before we gave any further information or listened to any sales promotion talk.

They said that normally the prize was given at the end of the session and could be any one of the top prizes. We insisted that the promoters had said we had the choice of any of the four prizes except the watches which had all been distributed. Reluctantly the tablet (an Archos Anova 7.4 in a sealed box) was put on the table. After a talk of one hour we only had a vague idea of what it was all about. Seemed like a holiday club where you put up £5000 in advance for several discounted holidays. Nearing the hour we asked if they had any brochures about the company or the scheme and they did not. Stated that it was not possible to look at review on the internet and purchase the scheme on line! We said we would leave at the end of the hour and it was not our intention to purchase anything from them today!

When they did not seem to understand our intention M became quite distressed and they did not like her showing this in front of other potential customers. They asked V to calm her down and said they had ordered a taxi to return us to our hotel. With the tablet in our beach bag we left as satisfied customers.

Now on our return from holiday, from the tiny scrap of paper they gave us, we have time to look up the Companies involved.............

RCI.com (timeshare operation – was this timeshare wrapped in a holidays in advance scheme?)

http://www.timesharerelease.co.uk/rci?gclid=...

RCI Atlantic Beach Club

http://www.rci.co.uk/resort-directory/resort...

On looking up Enduria Travel I came across “Crime Reports” on holiday scams

http://users4.smartgb.com/g/g.php?a=s&i=g44-...
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Old 09-October-2014, 10:04
gdkjones gdkjones is offline
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Default Re: Time share or holiday share in disguise.

"Seemed like a holiday club where you put up £5000 in advance for several discounted holidays. Nearing the hour we asked if they had any brochures about the company or the scheme and they did not. Stated that it was not possible to look at review on the internet and purchase the scheme on line! We said we would leave at the end of the hour and it was not our intention to purchase anything from them today!"

Enduria travel is NOT a holiday club or membership or a timeshare company. Nor are any of the holiday products on offer priced at 5000 pounds. It is a registered travel agency (Registered with the Asociacion de Agencia de Viajes.
Licence number I-AV-002365.2) which offers discounted high quality accomodation, some of which is indeed available in certain timeshare resorts. You should note that EVERY U.K travel agent provides accomodation in such properties. (I will provide evidence of that at the end of this post) And on the contrary clients are welcome to look at reviews online. In fact no-one is permitted to sign an agreement or make payment until every part of the paperwork has been read. This is to ensure that no verbal promises which are not in writing have been made. There are of course many people like you who have never actually purchased or used any holiday products from Enduria and then scream that it is a scam. Strange behaviour indeed. That's like someone reviewing a product they have never used. In both circumstances it can be said "You can't with a clear conscience possibly know what you are talking about"

You were absolutely under no circumstances told you had DEFINATELY won the tablet. The gifts that Enduria provide as a courteous thank you for kindly giving up some of your holiday time are random and are unknown to the staff or client until a sealed ticket is peeled to reveal which free gift you are awarded. IF the promoter had said you could choose your free gift, it beggars belief that you would not select the 500 euro in gift vouchers, which is also a potential prize (albeit an extremely rarer one).

"When they did not seem to understand our intention M became quite distressed and they did not like her showing this in front of other potential customers. They asked V to calm her down and said they had ordered a taxi to return us to our hotel. With the tablet in our beach bag we left as satisfied customers."

Distressed at what exactly? The shop is directly underneath one of the properties where there are extremely satisfied customers on holiday 52 weeks of the year. You seem to have a problem with the fact that people are asked if they would like to experience one or two holidays with the company. At no time is anyone ever put into a situation where they are made to feel distressed. They are asked if they would like to make a purchase, and if they choose to say no, they are thanked for their time and returned in a taxi to where they were approached. You were subjected to nothing more than a travel agent talking to you, on top of which you were provided with a refreshing drink of your choice, provided a return taxi at the companies expense and given an Android tablet as a thank you for your time. What exactly was the nature of your distress? Do you become distressed when a sales person approaches you in a clothes shop asking if they can help you? If you had actually stayed with your allocated reprasentative you may just have seen a future holiday option that would have provided you with some nice experiences, but you chose not to. That is fair enough, but I find the fact that you felt the need to come onto a forum to comment on your traumatic experience (which you know it most certainly was not) rather intruiging. You were not mistreated in any way. Enduria is a member of RDO which is a Europe wide trade body which explicitly insists companies in our industry comply to laws and best practice relating to transparency and customer care.

It would be greatly appreciated if you were to admit that you were never shown the details of Enduria Travels products, let alone the price for any of them. I shaln't hold my breath though.

http://www.thomson.co.uk/destination...pa-resort.html

http://www.rci.com/resort-directory/resortDetails
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Old 10-October-2014, 19:33
gdkjones gdkjones is offline
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Default Re: Time share or holiday share in disguise.

You didn't leave as a "customer". You purchased nothing and got an Android tablet for giving up one hour of your time. It is a truly sad individual who can spend so much time typing on a forum about how their partner became "distressed". Speaks volumes about your partner actually. Were there guns to your head? Were thumbscrews applied? The clients of Enduria Travel are satisfied customers. You have the audacity to cry scam about a product you know nothing about and are not qualified to comment on. This is a fact. You were there for an hour and you left with zero information, yet here you are waxing philosophical about your ignorance of a product you know nothing about. Yes clients are asked if they would like to book a holiday in superior accommodation. If they decline the company courteously accepts that with no ill feeling. Do you and your partner become hysterically distressed in a clothing store when an assistant approaches you asking if they can help you? There are a range of prescription drugs available to combat anxiety disorders. You should probably seek medical advice. 5.000 pounds? There are no products in that price range at Enduria. You might be confusing Enduria Travel with multiple other places you have wasted vacation time visiting in order to obtain free gifts. Enjoy your next run of the mill average quality holiday. You'll no doubt walk through the front door and after first inspection say to each other "At least it's clean". That's like saying your car is good because "At least it has a steering wheel". Peace out.
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