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Old 19-August-2008, 08:41
gemc
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Default Problems sertting up Outlook 07 with my TalkTalk email account - HELP!!!!!

Hi

This is the first thread I've posted so forgive me i don't explain myself properly!!

I bought a new laptop last week and am trying to set up Outlook with my TalkTalk webmail account. I know i have all the correct settings because i have been to the TalkTalk website to find them and that I have actually set the account up correctly as well but for reason it will recieve emails but will not send them.

The account settings I used are:

Server Information

ACCOUNT TYPE:POP3
INCOMING MAIL SERVER:mail.talktalk.net ( I have also tried pop3.talktalk.net)
OUTGOING MAIL SERVER (SMTP):smtp.talktalk.net

Logon Information

USERNAME:gemma******@talktalk.net
PASSWORD: *****(This is the same one I use to login to the AOL Webmsil site and have always used for this account)

The 'Require logon using Secure Password Authentication (SPA)' check box is unchecked.

I basically followed the instructions on the TT website for setting up your TT email account with Outlook '07 which you can view at
http://www.talktalk.co.uk/talktalk/s...howFAQ=PCOUT07
(Sorry don't know how to host a link yet!!)

I should probably fill you in on a bit of background info before I continue any further. We had been with TalkTalk for 2 or 3 years at least until about 3 or 4 months ago when we cut off the broadband because we don't use our landline for the phone anymore so decide to get a so called "Web-n-Walk" or Mobile Broadband USB modem. It is slower i know but at least i can take it anywhere with me. Anyway, with my old laptop the TT account worked fine with my Outlook - i think it was the '03 version. But as I have just recently had a baby 9 weeks ago, i haven't had anytime to get check my emails for quite a while. Also, the laptop was quite old (in laptop lifetime expectancies - about 3 or 4 years) and was getting to be really slow and it was taking absolutley ages to get Outlook loaded up and dowload my emails. So if i ever did get the time to, i would use the AOL TT Webmail Website and check my emails on there.
Now i have a little time to myself these days i am on the laptop quite regulary and decided to get a new one, because the old one was doing my head in taking so long to do everything. I know i could have taken it to a repairer and got all the crap taken off which would have probably speeded it up but it also kept overheating and switching itself off in the middle of me doing somerthing and it nearly went through the window on several occasions!
Anyway, thats all besides the point. When I got my new computer, i logged on to my TT account using the webmail site and had nearly 2000 unread emails!!! , probably because it either doesn't have a junk mail filter or mine is just deactivated for some silly reason. I didn't want to have to clog up my new laptop with all these unnecessary emails so am going to sort through them and delete all the through the webmail site.

So this morning I decided to try and set up my Outlook and just set it so that it only recieves when i ask it to rather than every 30 mins or whatever the default is. So I opened Outlook and, obviously, it asked for my email account settings and info. I filled in everything as above but when i clicked the 'Test Account Settings' button in the 'User Information' dialouge box it always comes back with this error:

This is under the 'Errors' tab:
Send test e-mail message: Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 554 smtp.talktalk.net

And this is under the 'Tasks' tab:
Log onto incoming mail server (POP3) Completed
Send test email message Failed

In the end i just clicked on 'Next' (knowing about the error) and a dialouge box saying:

Congratulations
You have succesfully entered all the information required to set up your account.

I then clicked on 'Finish' and the account started to recieve email straight away. I cancelled it after a minute or so when i saw there was still over 1000 to download! I've set it so that it will only send/recieve on my command now and I'm going to delete the on the webmail site before i DL anymore.

Now when I just click on 'Send Only' and ask it to show me the progress, it says 1 out of 2 tasks have been completed successfully but there is nothing under the 'Tasks' or 'Errors' tabs. Then the green progress bar just gets stuck when reaches the end and to exit it, i have to click on 'Cancel All'. Needless to say, it doesn't send the email.

I've looked through loads of threads and i think the problem may be that because we no longer have TT as our ISP, the email addresses have eventually been cancelled - as it was only a few months ago.

The thing is, because i didn't use Outlook on my old laptop for a while before i got this one, i don't know if it stopped working a while ago with outlook or it's just because I'm trying to set it up in this new Outlook. Also my mum is the actual account holder so i don't have the account number or anything.
But just having the TT address work on the webmail site would make you think that the address is still valid?! Or is it just with OutLook and Outlook Express, etc that it would stop working with?

Can someone please help me out and tell me what is going on here? I am not exactly an expert with computers but I do know my way around one - to a certain extent! - but this has me stumped, so any explainations or instructions/help on how to fix this would be greatly appreciated!

Please reply or PM me if you would like know more info.

Thanks in advance.

gemc
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  #2  
Old 19-August-2008, 17:19
Austin_KW
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Default Re: Problems sertting up Outlook 07 with my TalkTalk email account - HELP!!!!!

Are you on the talktalk network. Many ISPs will not allow use of the smtp server if you are not on their network.

Check your username /password for the account

Make sure you have not turned on SSL (ie use port 25 not 465)
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  #3  
Old 19-August-2008, 21:58
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Question Re: Problems sertting up Outlook 07 with my TalkTalk email account - HELP!!!!!

This sounds exactly the response you would get if, as Austin_KW has said, you are not logged on TT.
Are you with another ISP?
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  #4  
Old 20-August-2008, 14:12
gemc
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Default Re: Problems sertting up Outlook 07 with my TalkTalk email account - HELP!!!!!

Are you on the talktalk network. Many ISPs will not allow use of the smtp server if you are not on their network.

Check your username /password for the account

Make sure you have not turned on SSL (ie use port 25 not 465)
Originally Posted by Austin_KW View Post
Hi Austin

Thanks for your reply

We were on TT broadband but cancelled in a few months ago and got mobile broadband with a USB modem (on 3). Its only since i tried to set up Outlook on my new laptop with my TT email account that i have not been able to send emails (i can recieve them ok). As i explained above, i had not been using outlook on my old laptop for a while before I got my new one because i had that many unread emails, it would have taken too long to download them all so i was just using the AOL TT website to check my mail, so i'm not sure if it was working with outlook on the old one towards the end either. The only difference is on the old lapotop i was using Outlook 03 and the new one is 07.

The SSL setting is 25 - i checked all that before posting the thread, and the username and password is correct - i used the same one i have always used i.e
USERNAME - gemma******@talktalk.net
PASSWORD -***** (this is the same password i have had since i opened the account and also the one i use to log on to the AOL TT Webmail site.)

So i guess, you are basically saying that because we don't use TT broadband anymore, they will not allow me to use their smtp server so there is no chance of me setting up outlook properly to allow it to send as well as recieve mail?

Can you just clarify this for me?

And if this is the case, what do you recommend i do?

Thanks

Gemma
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Old 20-August-2008, 14:35
gemc
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Default Re: Problems sertting up Outlook 07 with my TalkTalk email account - HELP!!!!!

This sounds exactly the response you would get if, as Austin_KW has said, you are not logged on TT.
Are you with another ISP?
Originally Posted by gem View Post
We are not with TT broadband anymore. I am on Mobile Broadband with 3G using a USB Modem.
Ta
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  #6  
Old 20-August-2008, 14:36
Austin_KW
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Default Re: Problems sertting up Outlook 07 with my TalkTalk email account - HELP!!!!!

There is no guarantee how long TT will leave the mail account active when you leave talk the ISP. This is one reason that I never recomend that people use their ISP for email (the other is that most are junk, overloaded and often down)

What you want to do is get yourself a gmail account. Sign up at http://mail.google.com/
Once you do this you can then use this account as your smtp server. Look under Settings->Accounts->Add another email address.

You can then add the gmail account to your outlook and change the setting for the TT account in outlook to use the google smtp server.
You can then gradually move all you mail to gmail, eg change you reply-to field for the TT account, or you can continue as is.
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Old 20-August-2008, 14:42
gemc
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Default Re: Problems sertting up Outlook 07 with my TalkTalk email account - HELP!!!!!

So basically, the TT email account is no good anymore? If i want to send emails from outlook that is.

Also, does the gmail account have a decent junk mail filter on it. i get so much of it, i need a good one so they don't get through.

thanks a lot
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  #8  
Old 20-August-2008, 14:53
gemc
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Default Re: Problems sertting up Outlook 07 with my TalkTalk email account - HELP!!!!!

I already have an account set up with yahoo. Could i just use that one?
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  #9  
Old 20-August-2008, 15:34
Austin_KW
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Default Re: Problems sertting up Outlook 07 with my TalkTalk email account - HELP!!!!!

Gmail is one of the best for spam filtering

I dont think that yahoo free accounts allow pop/smtp. There is software that allows you to run a local pop/smtp server and use webmail as a backend (ypops, webmail plugin for thunderbird etc)
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  #10  
Old 20-August-2008, 16:21
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Cool Re: Problems sertting up Outlook 07 with my TalkTalk email account - HELP!!!!!

..... I am on Mobile Broadband with 3G using a USB Modem.
Ta
Originally Posted by gemc View Post
Or (setup and) use your email to send through 3G.

As has been said, you can get an email address etc form gmail, yahoo etc but personally I'd recommend buying your own (pop and webmail) email address a/c from one of the many providers (I'm with 1and1). They cost less than 1 a month (plus the cost of whatever username/address (co.uk com, inf etc) you decide on) and it's yours for as long as you keep paying it and it irrelevant which ISP you log on from (e.g. I pick up my email from France when I'm there from a pay as you go wi-fi).
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  #11  
Old 20-August-2008, 16:36
gemc
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Default Re: Problems sertting up Outlook 07 with my TalkTalk email account - HELP!!!!!

Sorry guys,

could you please explain a bit more in laymans terms.
don't really understand what either of you mean.

and where would i get and how would i set one of these pay as you go addresses? do you pay it by direct debit? and can you choose anything you want as the address?
a bit more info would be appreciated gem. thanks
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  #12  
Old 20-August-2008, 17:50
Austin_KW
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Default Re: Problems sertting up Outlook 07 with my TalkTalk email account - HELP!!!!!

To use gmail,
If you want and address name@gmail.com or name@googlemail.com just sign up to the free gmail.

If you want your own domain just sign up to google apps free edition http://www.google.com/a/cpanel/domain/new?hl=en_GB and check availabitity for a domain name. From memory Google will register a .com or .net but not a .co.uk address. All the services will be free and you just pay the few pounds a year for the domain.
Obviously you can use any resistar to register the domain and then use google to host your email.

Other options are providers such as gem's example, here you usually pay a montly subscription.

There are ways to do this for free (free domain and yourDomain.co.uk address) eg by registering as a small business with microsoft office live. But this is basically hotmail with your own address name@yourDomain.co.uk
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  #13  
Old 20-August-2008, 18:15
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Default Re: Problems sertting up Outlook 07 with my TalkTalk email account - HELP!!!!!

Ah, sorry. To brief.
Thanks Austin_KW
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  #14  
Old 12-November-2009, 16:19
vera.ross@talktalk.net
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Default Re: Problems sertting up Outlook 07 with my TalkTalk email account - HELP!!!!!

I would like to recieve my bills online, Account Number


Vera Ross

Last edited by JohnnyReb51; 12-November-2009 at 16:23. Reason: Removed account number.
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  #15  
Old 12-November-2009, 16:27
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JohnnyReb51 JohnnyReb51 is offline
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Default Re: Problems sertting up Outlook 07 with my TalkTalk email account - HELP!!!!!

Hi vera.

I have removed your account number for security reasons.

Unfortunately we have no affiliation with TalkTalk, we are just a public Forum.

You may be better off contacting TalkTalk directly and arrange it with them.
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  #16  
Old 02-December-2009, 21:48
ramadh111@talktalk.net
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Unhappy Re: Problems sertting up Outlook 07 with my TalkTalk email account - HELP!!!!!

This sounds exactly the response you would get if, as Austin_KW has said, you are not logged on TT.
Are you with another ISP?
Originally Posted by gem View Post
yes
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