PlusNet hit by storm in a forum

[gem]

From The Register

PlusNet hit by storm in a forum
By John Oates
Published Thursday 20th July 2006 11:53 GMT

PlusNet's marketing director seems to have lost patience with posters slagging off his company in the forums at ADSLguide.

In a lengthy post made yesterday Marco Potesta accepts that "PlusNet is not going through a great time right now" but says the forum "has degenerated into a personal conflict zone pandering to self righteous egotism". PlusNet recently misplaced 700GB of customer emails - more details here.

The post ends: "Wasting time responding to some of you self-absorbed phonies? Not any more."

Potesta asks all PlusNet staff to stop posting in the forums and recomends PlusNet customers use the ISP's own forums to discuss problems. The post has so far attracted about 200 comments.

Marco Potesta told the Reg: "ADSLguide used to be a good place to see customer feedback but it has degenerated." He added that he has made a formal complaint to the company.

Brian Trevaskiss, marketing manager at PlusNet, said: "Customers are happy with the communication we've done and that will continue."
Read the whole post here.

[Zer02004]

I smell an ISP that's in serious trouble. There could well be some serious knock on effects for certain other ISPs if PlusNet goes under.

[gem]

That's what I was wondering but there have not been any 'rumbles' that I've come across.

[Zer02004]

The +Net saga has been rolling on for some time now and I'm amazed that something hasn't burst yet. I feel that when senior management attack users in public and then order their troops to retreat that death throes are near.
I'm probably wrong again.

[centaur]

The +Net saga has been rolling on for some time now and I'm amazed that something hasn't burst yet. I feel that when senior management attack users in public and then order their troops to retreat that death throes are near.
I'm probably wrong again.

Originally Posted by Zer02004

Seen it many times before in the old 'dialup' days.....bit like when Tony Blair says he 'has full confidence in the minister for.....' you know it's only days until their removal !