Tiscali Steal....alledgedly

[chrisjs]

Just another note of warning to anyone contemplating using Tiscali's services, they will take payments to which they are not entitled from your credit card account even AFTER you have migrated to another ISP!

In short (read other posts about appalling service) after my Tiscali service failed I migrated and Tiscali confirmed in writing that I was due a refund of £25. The great day came when the refund was due and.....they DEBITED another £5

My credit card company will make sure I get my money back, but the guy I spoke to said that he had personally handled three similar calls THAT DAY. Think about it, one man, one card company, one day. To misappropriate customers money on such a scale is beyond careless.

[tommy t]

Just another note of warning to anyone contemplating using Tiscali's services, they will take payments to which they are not entitled from your credit card account even AFTER you have migrated to another ISP!

In short (read other posts about appalling service) after my Tiscali service failed I migrated and Tiscali confirmed in writing that I was due a refund of £25. The great day came when the refund was due and.....they DEBITED another £5

My credit card company will make sure I get my money back, but the guy I spoke to said that he had personally handled three similar calls THAT DAY. Think about it, one man, one card company, one day. To misappropriate customers money on such a scale is beyond careless.

Originally Posted by chrisjs

nothing would suprise me regarding this company

[Gary234]

Hi All,

Just read the many complaints you have had with Tiscali, I too have had had similar probs... I left the company and registered with BT for my Broadband, but Tiscali where is debiting my credit card. After many months of calls to customer services and still the amounts where being taken I finally lost it and went all out to find Tiscali's CEO (Nathan Francis) email address and wrote to him directly stating I would be seeking legal action against them if this remained unresolved! Within 2 days I had a telephone call acknowledging my complaint and that it was being dealt with, the end result of it all is that finally 2 days ago I received a cheque for the full amount that was taken from my credit card... RESULT!!!

So for all you who have had problems getting answers or speaking to India here are the numbers you need! You need to speak to the "High Level Complaints Team"

Tiscali UK Ltd
The Icon, Lytton Way,
Stevenage SG3 6BT

Tel:01438 363198
Tax:01438 363880

Hope this get result for you all as it did me... Good Luck!!!

Gary